Credit Card Customer Care Numbers & E- Mail IDs

Every credit card issuer provides customer care services in order to make sure that its customers get all their queries resolved on time. All the banks aim to have the best customer care services and in order to fulfill their purpose, they provide you with various ways to connect them. In this digital era, you can get most of your banking work done with the comfort of your home and customer care plays a huge role in it. Talking about credit card customer care, you can get your account balance details, reward points summary, last transaction details, and many more services just by contacting the customer care of your bank. You can not just contact the credit card customer care through phone, but also through email, postal services, and even through social media in some cases. Moreover, if you are not satisfied with the responses you got, you can take your complaint further through the grievance redressal policy of the bank. Following are the ways to connect the credit cards customer care:

Customer Care Helpline Number

All of the banks provide customer care helpline numbers, which is one of the easiest ways and is used by lots of customers to contact the bank. There are different helpline numbers provided by each card issuer for different purposes. For example, 24*7 helpline numbers are provided so that customers can instantly connect to the bank in case of an emergency. A customer helpline number is also mentioned on your credit card, which can be contacted in case of any doubts related to the card.

Customer Care Email

You can also write your query or complaint and send it to the bank through email. Almost all banks provide email service nowadays to make their customer service easier for people who don’t prefer calling. You can find the email Id or an option of email easily at the official website of your bank. Or you can also find it through the links given below in the table.

Postal Service

Although in this modernized era, everyone prefers online ways to get their work done. But still, there are some people who don’t believe in calling/mailing or other online services and prefer the traditional way to contact people, i.e. through letters. Keeping this in mind, banks also give you an opportunity to send your complaint/query/feedback on their postal address.

Grievance Redressal

You may not get a satisfying response from customer care sometimes even after contacting them through phone as well as email. In such a case, you can take your grievance further through the grievance redressal policy of the bank. There are different levels of grievance redressal and the complaints sent by you through this are addressed by the head/manager of customer care, nodal officers, or principal nodal officers.

Here are some important details regarding the customer services of some major credit card issuers in India:

HDFC Bank Credit Card Customer Care

Being the largest private sector bank in India, HDFC Bank is not only popular for its great banking and product services, but also for the excellent customer services it provides. You can get each and every query resolved within a very short time period if you are an HDFC Bank credit cardholder. Following are a few basic details about the HDFC Bank credit card customer services:

Helpline Number – 1800 266 4332 (24*7 helpline number for credit card related queries)

Email Address – [email protected]

Postal Address – HDFC Bank Ltd, New Building, 2nd floor’s A-wing,  26-A Narayan Property, Chandivali Farm Road, Chandivali, East Andheri, Mumbai – 400072.

American Express Credit Card Customer Care

Understanding the value of its customers, American Express provides 24*7 customer support to each and every AmEx credit cardholder. Along with the general helpline numbers, the bank has different numbers for each and every credit card so that all the customers can easily avail themselves of the services. Following are a few important details about the American Express Credit Card Customer Service:

Toll-free Helpline Numbers – 1800-419-2122, 1800 419 1030.

Email Address – [email protected]

Postal Address – American Express Banking Corporation, Cyber City, Tower C, DLF Building No.8, Sector 25, DLF City Phase II, Gurugram, Haryana, 122002.

SBI Credit Card Customer Care

SBI is the largest bank in India and hence provides one of the best banking & product services. The credit card issuing company launched by the bank, SBI Card, is among the major card issuers in the country. It provides its customers with customer helpline numbers, email addresses, Twitter handles, and postal addresses, to contact the bank and get all the queries resolved. Some of its important customer care details include:

Helpline Number – 1800 180 1290

Twitter Handle @SBICard_Connect

Postal Address – SBI Card, Correspondence Department, DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Building 3, DLF Cyber City, Gurgaon – 122002, Haryana, India.

ICICI Bank Credit Card Customer Care

ICICI Bank is also among the major card issuers in India and is popular for the fine banking services provided by it. Along with the banking and product services, it also provides very good customer support in order to keep its customer loyalty. Here are some of the most important details of the ICICI Bank’s customer service:

Helpline Number – 1860 120 7777

Email Address –  [email protected]

Postal Address – ICICI Bank Limited, ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally,

Hyderabad – 500032

Axis Bank Credit Card Customer Care

Like all other major card issuers, Axis Bank also has decent customer services for its credit cardholders. It provides different 24*7 helpline numbers for domestic and international customers so that they can avail of the services anytime and from anywhere in the world. Following are some of the important details about Axis Bank Credit Card customer services:

Helpline Numbers(domestic) – 1860-419-5555, and 1860-500-5555.

International Helpline Numbers – +91 40 67174100.

Postal Address – Axis Bank ltd., ‘Axis House’, C-2, Wadia International Centre, Pandurang, Budhkar Marg, Worli, Mumbai- 400025.

YES Bank Credit Card Customer Care

In order to make the customer and bank relationship stronger, YES Bank aims to provide one of the best customer care services to its credit cardholders. As a YES Bank customer, you can contact the bank in many ways, a few of which are:

Helpline Number – 1800 103 1212

Email Address – [email protected]

Postal Address – YES BANK House, Off Western Express Highway, Santacruz (East), Mumbai – 400055.

IndusInd Bank Credit Card Customer Care

If you are an IndusInd Bank Credit cardholder and have any doubts regarding it, the bank representatives are always ready to help you. You just need to contact the customer care of the bank, which you can do by one of the following methods:

Helpline Number – 18602677777

Email Address – [email protected]

Postal Address – 701-801, Solitaire, Corporate Park, 167, Guru Hargovindji Marg, Chakala, Andheri (East), Mumbai – 400093

Citi Bank Credit Card Customer Care

Citi Bank also comes with great customer services along with its fine banking & products. It allows its customers to reach the bank anytime and from any corner of the world by providing different helpline numbers for customers living in India and those living outside the country. Some of its most important customer care details include:

Helpline Number – 1860-210-2484.

International Helpline Number – +91 22-4955-2484.

Postal Address – Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office, Chennai – 600 002.

RBL Bank Credit Card Customer Care

With an aim to build a strong relationship with its customers, RBL Bank provides 24*7 customer support and world-class services. Following are the ways to connect to the RBL Bank credit card customer care in case you have any queries/complaints:

Helpline Number – +91 22 6232 7777

Email Address – [email protected]

Postal Address – RBL Bank Limited, One World Center, Tower 2B, 6th Floor, 841. Senapati, Bapat Marg, Lower Parel (West), Mumbai – 400013, India.

Kotak Bank Credit Card Customer Care

Kotak Bank believes that the urgent needs of its customers should be prioritized and hence provides 24*7 customer support. As a Kotak Bank credit cardholder, you can reach the bank anytime through one or more of the following ways:

Helpline Number – 1860 266 2666

Postal Address – 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai – 400051.

HSBC Bank Credit Card Customer Care

Being an HSBC Bank Credit cardholder, you can always contact the bank’s customer care to get your credit card-related queries solved. The bank provides one of the best customer care services to its customers. Following are the ways in which you can connect to the bank:

Helpline Number – 1800-267-3456

Postal Address – Birla Towers, 25 Barakhamba Road, New Delhi – 110001

Finding out the 24*7 helpline numbers, email addresses, and postal addresses on the bank’s websites can sometimes take a lot of your time. To help you find all these things along with saving your time, we have made it easier for you as we have found and written everything in one place. You can find the helpline numbers, email addresses, postal addresses, social media handles, and grievance redressal policies of all the banks just by clicking on the links given in the table below:


Services That You Can Avail of By Contacting The Credit Card Customer Care

  • Know your account balance.
  • Get information about your Reward Points.
  • Details about your transactions.
  • Status of your last payment.
  • Details about your credit limit.
  • Request a duplicate statement.
  • Get a mini statement.
  • Report lost/stolen card.
  • Get your credit card blocked.
  • Find out the offers and insurances provided by the bank.
  • Know how to change your PIN.
  • Get assistance in case you are not able to withdraw cash.
  • Understand terms & conditions.
  • To know the branch address.


Bottom Line

Doubts are everywhere and hence are in the banking services also. But, banks are all set to get the doubts of their customers clarified through their excellent customer services. You can contact customer care for every little query you have regarding your credit card. Moreover, the different ways provided by the banks to connect to customer care are an additional advantage. You can contact customer care using any of the services that you find suitable and are comfortable with.