Every credit card issuer provides customer care services to ensure customers resolve all their queries on time. All the banks aim to provide the best customer care services and to fulfill their purpose, they provide you with various ways to connect with them. In this digital era, you can get most of your banking work done from the comfort of your home, and customer care plays a huge role. Talking about credit card customer care, you can get your account balance details, reward points summary, last transaction details, and many more services just by contacting your bank’s customer care. In some cases, you can contact customer care with credit cards by phone, email, postal service, and even social media. Moreover, if you are not satisfied with the responses you received, you can file your complaint further through the bank’s grievance redressal policy.

Credit Card Customer Care Numbers

All banks provide customer care helpline numbers, which is one of the easiest ways for many customers to contact the bank. Each card issuer provides different helpline numbers for different purposes. For example, 24*7 helpline numbers are provided so customers can instantly connect to the bank in an emergency. A customer helpline number is also mentioned on your credit card, which can be contacted in case of any doubts about the card.

Different Ways to Reach Customer Care

Here are the different ways you can reach your respective bank.

Customer Care Email

You can also write your query or complaint and email it to the bank. Almost all banks provide email service nowadays to make their customer service more accessible for people who don’t prefer calling. You can find the email ID or an email option easily at your bank’s official website. You can also find it through the links in the table below.

Postal Service

In this modernized era, everyone prefers online ways to get their work done. However, some people don’t believe in calling/mailing or other online services and prefer the traditional way to contact people, i.e., through letters. Keeping this in mind, banks also allow you to send your complaint/query/feedback to their postal address.

Grievance Redressal

You may sometimes not get a satisfying response from customer care even after contacting them through phone or email. In such a case, you can take your grievance further through the bank’s grievance redressal policy. There are different levels of grievance redressal, and the complaints you send through this are addressed by the head/manager of customer care, nodal officers, or principal nodal officers.

How to Reach Different Credit Card Issuers and Banks?

Here are some essential details regarding the customer services of some major credit card issuers in India:

HDFC Bank Credit Card Customer Care

Being the largest private sector bank in India, HDFC Bank is popular for its great banking and product services and excellent customer service. You can resolve every query quickly if you are an HDFC Bank credit cardholder. Following are a few basic details about the HDFC Bank credit card customer services:

  • Helpline Number – 1800 266 4332 (24*7 helpline number for credit card related queries)
  • Email Address – [email protected]
  • Postal Address – HDFC Bank Ltd, New Building, 2nd floor’s A-wing,  26-A Narayan Property, Chandivali Farm Road, Chandivali, East Andheri, Mumbai – 400072.

American Express Credit Card Customer Care

Understanding the value of its customers, American Express provides 24*7 customer support to every AmEx credit cardholder. Along with the general helpline numbers, the bank has different numbers for every credit card so that all the customers can easily avail themselves of the services. Following are a few essential details about the American Express Credit Card Customer Service:

  • Toll-free Helpline Numbers – 1800-419-2122, 1800 419 1030.
  • Email Address – [email protected]
  • Postal Address – American Express Banking Corporation, Cyber City, Tower C, DLF Building No.8, Sector 25, DLF City Phase II, Gurugram, Haryana, 122002.

SBI Credit Card Customer Care

SBI is India’s largest bank, providing one of the best banking & product services. The credit card issuing company launched by the bank, SBI Card, is among the major card issuers in the country. It provides its customers with customer helpline numbers, email addresses, Twitter handles, and postal addresses so they can contact the bank and get all their queries resolved. Some of its essential customer care details include:

  • Helpline Number – 1800 180 1290
  • Twitter Handle – @SBICard_Connect
  • Postal Address – SBI Card, Correspondence Department, DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Building 3, DLF Cyber City, Gurgaon – 122002, Haryana, India.

ICICI Bank Credit Card Customer Care

ICICI Bank is also among the major card issuers in India and is famous for its exemplary banking services. Along with banking and product services, it provides good customer support to maintain customer loyalty. Here are some of the most essential details of ICICI Bank’s customer service:

  • Helpline Number – 1860 120 7777
  • Email Address –  [email protected]
  • Postal Address – ICICI Bank Limited, ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally,
  • Hyderabad – 500032

Axis Bank Credit Card Customer Care

Like all other major card issuers, Axis Bank has decent customer service for its credit cardholders. It provides different 24*7 helpline numbers for domestic and international customers to avail of the services anytime and anywhere. Following are some of the important details about Axis Bank Credit Card customer services:

  • Helpline Numbers(domestic) – 1860-419-5555, and 1860-500-5555.
  • International Helpline Numbers – +91 40 67174100.
  • Postal Address – Axis Bank Ltd., ‘Axis House,’ C-2, Wadia International Centre, Pandurang, Budhkar Marg, Worli, Mumbai- 400025.

YES Bank Credit Card Customer Care

To strengthen the relationship between customers and banks, YES Bank aims to provide one of the best customer care services to its credit cardholders. As a YES Bank customer, you can contact the bank in many ways, a few of which are:

  • Helpline Number – 1800 103 1212
  • Email Address – [email protected]
  • Postal Address – YES BANK House, Off Western Express Highway, Santacruz (East), Mumbai – 400055.

IndusInd Bank Credit Card Customer Care

If you are an IndusInd Bank Credit cardholder and have doubts about it, the bank representatives are always ready to help you. You just need to contact the customer care of the bank, which you can do by one of the following methods:

  • Helpline Number – 18602677777
  • Email Address – [email protected]
  • Postal Address – 701-801, Solitaire, Corporate Park, 167, Guru Hargovindji Marg, Chakala, Andheri (East), Mumbai – 400093

RBL Bank Credit Card Customer Care

RBL Bank provides 24*7 customer support and world-class services to build a strong customer relationship. Following are the ways to connect to the RBL Bank credit card customer care in case you have any queries/complaints:

  • Helpline Number – +91 22 6115 6300
  • Email Address – [email protected]
  • Postal Address – RBL Bank Limited, One World Center, Tower 2B, 6th Floor, 841. Senapati, Bapat Marg, Lower Parel (West), Mumbai – 400013, India.

Kotak Bank Credit Card Customer Care

Kotak Bank believes that the urgent needs of its customers should be prioritized and hence provides 24*7 customer support. As a Kotak Bank credit cardholder, you can reach the bank anytime through one or more of the following ways:

  • Helpline Number – 1860 266 2666
  • Postal Address – 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai – 400051.

HSBC Bank Credit Card Customer Care

Being an HSBC Bank Credit cardholder, you can always contact the bank’s customer care to get your credit card-related queries solved. The bank provides one of the best customer care services to its customers. Following are how you can connect to the bank:

  • Helpline Number – 1800-267-3456
  • Postal Address – Birla Towers, 25 Barakhamba Road, New Delhi – 110001

Finding the 24*7 helpline numbers, email addresses, and postal addresses on the bank’s websites can sometimes take much of your time. To help you find all these things and save time, we have made it easier for you as we have found and written everything in one place. You can find the helpline numbers, email addresses, postal addresses, social media handles, and grievance redressal policies of all the banks just by clicking on the links given in the table below:

Credit Card Issuer Customer Care Services
HDFC Bank HDFC Bank Credit Card Customer Care
American Express American Express Credit Card Customer Care
SBI Card SBI Credit Card Customer Care
ICICI Bank ICICI Bank Credit Card Customer Care
Axis Bank Axis Bank Credit Card Customer Care
YES Bank YES Bank Credit Card Customer Care
IndusInd Bank IndusInd Bank Credit Card Customer Care
Standard Chartered Bank Standard Chartered Bank Credit Cards Customer Care
RBL Bank RBL Bank Credit Card Customer Care
IDFC FIRST Bank IDFC FIRST Bank Credit Card Customer Care
Kotak Mahindra Bank Kotak Bank Credit Card Customer Care
HSBC Bank HSBC Bank Credit Card Customer Care
Bank of Baroda Bank of Baroda Credit Card Customer Care
IDBI Bank IDBI Bank Credit Card Customer Care
Canara Bank Canara Bank Credit Card Customer Care Number
Punjab National Bank Punjab National Bank Credit Card Customer Care
Union Bank of India Union Bank of India Credit Card Customer Care

Services With Credit Card Customer Care

  • Know your account balance.
  • Get information about your Reward Points.
  • Details about your transactions.
  • Status of your last payment.
  • Details about your credit limit.
  • Request a duplicate statement.
  • Get a mini statement.
  • Report lost/stolen cards.
  • Get your credit card blocked.
  • Find out the offers and insurance provided by the bank.
  • Know how to change your PIN.
  • Get assistance if you are not able to withdraw cash.
  • Understand terms & conditions.
  • To know the branch address.

Bottom Line

Doubts are everywhere and hence are also in banking services. However, banks are all set to get the doubts of their customers clarified through their excellent customer service. You can contact customer care for every little query regarding your credit card. Moreover, the different ways provided by the banks to connect to customer care are an additional advantage. You can contact customer care using any of the services that you find suitable and are comfortable with.