By Divya Shokeen
Updated On February 1, 2022

RBL Bank believes in building long-lasting relationships with its customers, employees, and shareholders by providing them with world-class products and services. Rather than focusing only on its customer’s requirements, it also keeps the needs of its employees and shareholders into consideration. The bank strives to achieve the vision of ‘Bank of Choice’ by providing 24×7 customer services to its customers. The customers can contact customer service executives for retail and corporate banking services and for other queries regarding debit and credit cards too. You can reach out to the bank either by calling or by writing an email to them. 

RBL Bank Credit Card Customer Care Numbers

For any queries/complaints regarding your Credit Card, you can contact the RBL Bank Credit Card customer care via call on any of the following helpline numbers:

  • RBL Credit Card Helpline Number: +91 22 6232 7777.
  • SuperCard Helpline Numer: +91 22 7119 0900.
  • Banking helpline: +91 22 6115 6300.
  • RBL Bank Administrative Office contact number: +91 231 2650981.
  • RBL Bank Registered Office contact number: +91 231 6650214.
  • RBL Bank Corporate Office contact number: +91 22 4302 0600.

RBL Credit Card Customer Care Email IDs

If you prefer writing emails over calls, you can write your query in detail and send it to the RBL Bank Credit Card customer care via email using the following contact details:

RBL Bank Investor Grievance Redressal

Customers and Investors can contact ‘Company Secretary and Compliance officer’ if they face any problem or have any queries. They can contact ‘Registrar and Transfer Agent’ too for grievance redressal. Initially, you need to address your queries by calling the bank’s 24*7 helpline number, in case you don’t get in touch with the bank through the helpline number, then you can email your query to the concerned undersigned officer’s email address. The bank can take up to 10 days to reply to your sent mail, after 10 days if you still don’t get any response then you can reach out to the head office. Hereunder are the addresses and contact details to whom you can get in touch if you do not get any response from the head office.

Address Email
Company Secretary and Compliance Officer
(NODAL OFFICER)
Address: 
RBL Bank Ltd.
One World Center, Tower 2B, 6th Floor, 841. Senapati, Bapat Marg, Lower Parel (West), Mumbai - 400013, India
Email: [email protected]
Contact Number: +91 22 4302 0600
Fax: +91 22 4032 0520
Registrar and Transfer Agent Investors and customers Grievances may be sent to: Address:  Link Intime India Pvt. Ltd.
C-101, 247 Park, L.BS. Marg,
Vikhroli(W), Mumbai - 400 083, India
Email: [email protected]
Contact Number: +91 22 4918 6000
Fax: +91 22 4918 6060
Fraud & Vigilance The customers, investors, and employees can report any sort of fraudulent activity either by calling the bank or sending an email. Contact detail: +91 22 6115 6300
Email: [email protected] 

Write to the RBL Bank Customer Service

Corporate Office Address – The corporate office of the RBL Bank is situated in Mumbai, Maharashtra. You can also get in touch with the bank official on +91 22 4302 0600.

Administrative Office Address – If you wish to contact the administrative office of RBL Bank, the number is +91 231-265-0981. The administrative office is situated in Kolhapur, Maharashtra.

Registered office Address – The RBL Bank’s registered office is also located in Mumbai Maharashtra. You can reach out to the bank official on +91 231-665-0214.

Corporate Office Address RBL Bank Ltd.
One World Center,
Tower 2B, 6th Floor,
841. Senapati, Bapat Marg,
Lower Parel (West),
Mumbai - 400 013, India
Call on: +91 22 4302 0600
Fax: +91 22 4032 0520
Administrative Office Address RBL Bank Ltd.
Mahavir,
Shri Shahu Market Yard,
Kolhapur - 416005, Maharashtra State, India
Call on: +91 231 2650981 / +91 231 2650984
Fax: +91 231 2657386
Registered Office Address RBL Bank Ltd.
1st Lane,
Shahupuri,
Kolhapur - 416001, Maharashtra State, India
Call on: +91 231 6650214
Fax: +91 231 2657386

Other Ways To Contact RBL Bank Credit Card Customer Care

SMS Banking

The RBL Bank also provides its customers with the SMS Banking facility, which is an indirect way to contact your credit card customer care and get the required information within seconds. The following table shows the abbreviations that you will have to send to +91-9223366333 for different types of queries:

Information Required/Queries Keyword
Register for SMS banking REG C (where C is Complete Customer ID)
De-register for SMS banking DEREG C
Change Primary Account SET C A (C - complete customer ID and A - Account Number)
Temporary Card Block TBLOCK CRD (CRD - last 4 digits of your card number)
Unblock Temporarily Blocked Card UNBLOCK CRD
Permanent Card Block BLOCK CRD
Help  HELP

USSD Banking

The USSD Banking facility provided under the RBL Credit Card Customer Services allows the customers to get the required information by dialing different numbers from their registered mobile number as follows:

Information Required Number You Need To Dial
To get started with the USSD menu *99*79#
Balance Enquiry *99*79*1#
Mini Statement *99*79*2#
Fund Transfer *99*79*4#
Change MPIN *99*79*7#

WhatsApp Banking

Now, the RBL Bank Credit Cardholders can also get all their queries solved on Whatsapp. Just write ‘hi RBL and send it to “8433598888” on Whatsapp. The following is a list of RBL Credit Card complaints and queries that you can get resolved through RBL Bank’s Whatsapp Banking:

  • Know Your Account Balance.
  • Check last 5 transactions.
  • Get your account statement.
  • Check the available limit of your credit card.
  • Get informed about credit card offers.
  • Apply for a credit card.

RBL Cares – Digital Assistant

Another way to connect to the RBL Bank Credit Card customer care is to chat with the digital assistant called ‘RBL Cares.’ To get your queries resolved through RBL cares, you will have to follow the below-mentioned steps:

  • Visit the RBL Bank’s official website.
  • At the bottom right corner of your screen, you will see the option ‘RBL Cares.’
  • Click on that option.
  • Select ‘Credit Card Services.’
  • You will then see a host of options on your screen.
  • Choose the correct option that matches your query and start chatting.

FAQs:

Yes, you can contact RBL Bank customer care by calling the toll free number‘022 6115 6300’.

The RBL Bank provides you 24*7 customer services. You can call customer care on weekends too and the customer executives will be happy to assist you.

Yes, you can block your credit card by contacting customer care on the toll-free number in case your card gets lost/stolen. 

If you come across any fraudulent activity or unauthorized charge on your RBL Credit Card, call on +91 22 6115 6300 or email at [email protected]

Yes, you can call customer care at any time to get help and the customer executive will assist in this regard.

Yes, the RBL Bank provides its customers the 24*7 customer services and you can call on the toll-free number to know your RBL Credit Card cash limit.

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