By Shubham Sharma
Updated On October 20, 2021

Kotak Mahindra Bank offers the best in class service when it comes to providing support to the customers Kotak Mahindra Credit Card Customer Care and resolving their issues or queries. You can connect with a customer support executive by calling on the toll-free 24/7 customer helpline. In addition to this, you can get all the information related to your Kotak Mahindra Bank credit card through the SMS banking facility provided by the bank. Following is the detailed information about the Kotak Mahindra bank credit card customer care helpline numbers, email addresses, postal addresses, etc

Kotak Mahindra Bank 24/7 Customer Helpline

Kotak Mahindra Bank customers can reach out to the customer service with queries and complaints at the 24/7 customer helpline number. The customer can request assistance by calling the below-mentioned number and ask for help related to banking and credit card queries.

Queries Contact Details
Banking and Credit Cards 1860 266 2666*
For information related to 811 1860 266 0811
For information related to loans 1860 266 2666
  • For Banking and Credit card-related calls the customers can call at the above-mentioned number anytime
  • For 811 related queries, the customers can call the above-mentioned number between Monday to Saturday between 9:30 am to 6:30 pm.
  • For information related to loans, the customer can reach out at the above-mentioned number between Monday to Saturday between 9:30 am to 6:30 pm.

Kotak Mahindra Bank Customer Care for NRI Customers

International customers can contact the 24/7 toll-free customer helpline numbers to request service. These are specific country-based helpline numbers for the Kotak Mahindra Bank customer living abroad.

Countries Helpline Numbers
United States of America 1855-3656767
Australia 001180044990000
HongKong 00180044990000
United Kingdom 0080044990000
Canada 18557684020
Singapore +658001013054
United Arab Emirates 80001830148
  • Foreign customers can also use the abroad helpline number at (+91 22 6204 2001) to request service. The customer will be charged per the rate applicable.
  • Corporate bank customers can contact only during business hours.

How to report fraudulent transactions on your Kotak Mahindra Bank Credit Card?

Kotak Mahindra Bank customers can report fraudulent transactions on their Kotak Mahindra credit card by reaching out at 1800 209 0000. This customer helpline number is operational 24/7 to report any unauthorized transaction made using your Kotak Mahindra Bank credit card.

Kotak Mahindra Bank SMS Service

Kotak Mahindra Bank customers can use the SMS service to get necessary information related to their credit cards. The bank customer can simply send an SMS to the Kotak Mahindra Bank at 5676788 or 997 105 6767 from your registered mobile number.

Information Related SMS
To check your available credit card balance CCAVBL < Last 4 digits of your Kotak Credit Card Number >
To know about the monthly spending on your credit card statement CCSPND < Last 4 digits of your Kotak Credit Card Number >
To know your credit card application status CCAPP < your 13 digit Application Number >
To know about the current balance due CCBAL < Last 4 digits of your Kotak Credit Card Number >
To know your past statement balance CCDUE < Last 4 digits of your Kotak Credit Card Number >
To know your IVR transaction password KOTP
To know information related to your last three transactions CCTXN < Last 4 digits of your Kotak Credit Card Number >
To know the last payment details CCPYMT < Last 4 digits of your Kotak Credit Card Number >
To know the PVR Coupon balance PVRBAL
To know your PVR Coupon Codes PVRKCC
To know your ATM PIN CCPIN
To request card replacement REPLACE
To re-dispatch your credit card DISPATCH
To get your Kotak Mahindra bank credit card unblocked KOTAK UNBLOCK
To know information related to your last three transactions K CCTXN A
To know about total spends on your bill K CCSPND A
To know about your credit card reward balance CCREW < Last 4 digits of your Kotak Credit Card Number >
To get your credit card blocked K CCLOST xxxx
To get OTP for IVR transactions CCREW < Last 4 digits of your Kotak Credit Card Number >

Kotak Mahindra Bank Customer Care Email ID

Kotak Mahindra Bank customers can write an e-mail requesting service in case of any queries and complaints. Provided below is the list of emails as per the service rendered.

Banking Service Email ID
Kotak Credit Card [email protected]
Kotak General Insurance [email protected]
Kotak Life l Insurance [email protected]
Kotak Car Finance [email protected]
Kotak Securities [email protected]
Kotak SME Banking [email protected]

Banking through WhatsApp by Kotak Mahindra Bank

Kotak Mahindra Bank also Whatsapp banking to its customers through which you can all get information or raise queries related to banking or credit cards. All you need to do is give a missed call on 9718566655 through to registered mobile number with the bank. Then, add this number 022 6600 6022 in your contacts. Send the Message ‘help’ on the mentioned number through your WhatsApp. Follow the screen instruction and enter the OTP received on your registered mobile number.

Kotak Mahindra Bank Registered Office

You can also reach out to the Kotak Mahindra Bank registered office with your queries or request assistance from the bank. The Kotak Mahindra bank registered office address is mentioned below.

Registered Office27 BKC,
C 27, G Block,
Bandra Kurla Complex,
Bandra (E),
Mumbai – 400051

You can email [email protected] to report any security-related issues, scams, or vulnerabilities involving Kotak Mahindra Bank systems and services.

Grievance Redressal

In case you with the response provided by them with respect to the service provided by the bank you can always reach out to the Kotak Mahindra Bank grievance redressal with your problem. Kotak Mahindra Bank 4-level tiered grievance mechanism to provide a solution to the issues raised by the customer.

Level 1: You can submit your complaint by requesting service through net banking, calling customer care, visiting the nearest branch, or through courier.

Level 2: In case your query is still unresolved, you can write a mail to the Service Assurance center or fill the grievance redressal forum.

Level 3: If you did not get a satisfactory response to your query you can get in touch with the nodal officer.

Name Mrs. T. Kamat.
Address: Kotak Infinity, 5th floor, Zone I, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai – 400097
Mon to Fri (10.00 am to 6.00 pm)*
Telephone No: 8879374983

Level 4: You can reach out to the principal nodal officer if the issue is still unresolved by the bank at below mentioned address

Name: Mr. Kamlesh Vora
Address: Kotak Infinity, 5th floor, Zone-II, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai – 400097
Mon to Fri (10.00 am to 6.00 pm)*
Telephone No: +91 8879412910

 

FAQs:

You can get in touch with Kotak Mahindra Bank customer service at the below-mentioned number.

You can report any fraudulent or unauthorized transaction at 1800 209 0000 on your Kotak Mahindra credit card.

You can send an email to [email protected] to raise queries related to your credit card

Yes, you can set the credit limit of your Kotak Mahindra credit card by getting in touch with the customer care executive.