By Shubham Sharma
Updated On October 20, 2021

Punjab National Bank is the largest nationalized bank in the country providing Punjab National Bank Credit Card Customer Care best-in-class banking products and services to its customers. The bank values its customers highly and always striving to make the client experience better. PNB customer executives are readily available to serve you in order to solve your queries and concerns. You can raise queries related to your PNB credit card by calling the 24/7 toll-free customer care helpline. PNB provides a separate helpline for the NRI customers to resolve their queries and concerns. Provided below are the customer care details of Punjab National Bank for your queries related to the credit card.

Punjab National Bank Credit Card 24/7 Toll-free Customer Care

PNB Bank customers can reach out with their queries related to your credit card at the 24/7 Customer care helpline number. The customer can contact the below-mentioned number and request the support and assistance required from the bank.

Helpline Contact at
24/7 Toll-free Customer Helpline 1800 180 2345
Tolled Customer Helpline 0120 4616200
For NRI Customer  +91 120 249 0000 

Punjab National Bank Customer Helpline for General Queries

PNB customers can connect at the following mentioned number with their issues and concern in case you are unable to get in touch with the credit card helpline numbers.

You can call this toll-free helpline number 1800 180 2222 or 1800 1032 2222. NRI customers can connect at 0120 2490000.

How to Report Fraudulent Transactions on your Punjab National Bank credit card?

You can get your PNB credit card blocked in case of any fraudulent transactions reported on your PNB credit card. You can call on this mentioned helpline number at 1800 180 2345 or 0120 4616200. Besides that, you can connect through mail at this address at [email protected] and prevent any chances of fraud.

A replacement credit card shall be issued to you when your credit card gets blocked by the bank. In case your card is blocked by a mistake you can always request the bank to unblock the card.

Punjab National Bank Customer Helpline for the Overseas Customers

Overseas customers can request service by calling at the 24/7 toll-free customer helpline numbers. These are specific country-based helpline numbers for the PNB customer living abroad.

Countries  International Helpline
United Kingdom 448000318030
United States of America 18444519295
UAE 800035770298

Punjab National Bank Customer Care Email Address

You can also email the Punjab National bank requesting support and assistance. The customers can send an email to the credit card division or the customer care division. You can simply send an email to the following address mentioned to resolve your queries.

Division  Mail Address 
Credit Cards  [email protected]
Customer Care  [email protected]

Punjab National Bank Grievance Redressal

If you are not satisfied with the response provided by customer care, you can make queries and complaints resolved through their grievance redressal mechanism. Punjab National Bank customers get their queries sorted following the 4-level tiered grievance redressal mechanism mentioned below.

Level 1: You can have your queries and concern heard by visiting the nearest PNB branch, through email, or by approaching the branch manager with your queries.

Level 2: If you still have your queries unresolved, you can simply connect with the zonal manager or the general manager at the Head office.

Level 3: The customers can also reach out to the nodal officers or the principal nodal officer with their issues and concerns at the following mentioned address

The General Manager
Punjab National Bank
Customer Service Department
Sector 10, Dwarka
New Delhi 110 075
Phone: 011 28044153
Email: [email protected]

Level 4: If the issue isn’t resolved by the bank, you can always take up the issue with the banking ombudsman.

How Can I Write My Queries to Punjab National Bank

If you wish to write your queries related to your credit card you can always reach out to the bank at the below-mentioned address. You can send your issues and concerns to this address via post.

Punjab National Bank
Credit Card Processing Centre
3rd Floor, Rajendra Bhawan
Near Metro Station Rajendra Place
New Delhi 110 008

FAQs:

Punjab National Bank customers can raise their queries and issues through calling at 24/7 toll-free helpline number at 1800 180 2345.

You can write your queries to the bank at the following mentioned address

The General Manager
Punjab National Bank
Customer Service Department
Sector 10, Dwarka
New Delhi 110 075
Phone: 011 28044153
Email: [email protected]

Yes, you can request service via mail for your card-related issues. You can send mail at this mentioned address [email protected]

You can get your credit card blocked in case your card is stolen or lost by calling at 1800 180 2345 or 0120 4616200