Along with providing great banking & product services, American Express values its American Express customer care number customers and hence provides 24×7 customer support. The AMEX Credit card members can reach American Express customer care in case of any query/complaint. The bank has specified different helpline numbers for different credit cardholders and also for customers traveling to different countries.
Being an AMEX cardholder, you can also reach the American Express Credit Cards customer care for grievance redressal via email or the postal addresses of the customer care head/manager, nodal officer, etc. Moreover, the banking ombudsman scheme allows you to take your complaints further if you are not satisfied with the customer care services. Refer to the detailed information given below to get all the AMEX customer care helpline numbers and email addresses:
American Express Credit Cards Customer Care Helpline Numbers
If you have any questions/queries regarding the service & products of American Express, you can reach the AMEX Credit card customer care by calling on following toll-free numbers:
- 1800-419-2122 (Toll-Free)
- 1800 419 1030 (Toll-Free)
The above American Express customer care toll-free numbers can be accessed from anywhere in India from both Mobile & Landline numbers. Following is a list of American Express Credit Card customer care numbers for different AMEX credit cards:
Credit Card | Helpline Number |
American Express Platinum Card | 1800 419 1255
1800 180 1255 0124 670 2600 0124 673 6950 |
American Express Platinum Reserve Credit Card | 1800 419 1030
0124 673 6660 |
American Express Platinum Travel Credit Card | 1800 419 2122
0124 670 2929 |
American Express Gold Credit Card | 1800 419 3646
0124 673 6700 |
American Express PAYBACK Credit Card | 1800 419 0726
0124 674 4144 |
American Express Membership Rewards Credit Card | 1800 419 0167
0124 673 6900 |
American Express SmartEarn Credit Card | 1800 208 1226
0124 670 2101 |
If you are traveling overseas, you can contact American Express customer care on the following toll-free helpline numbers:
The country you are traveling to | Helpline number |
USA | 18554782353 |
Japan | 531161280 |
UK | 8007562970 |
Saudi Arabia | 8008146320 |
France | 800914323 |
China | 108007141786 |
Australia | 1800205898 |
Germany | 8001830795 |
Hong Kong | 800905903 |
Italy | 800870895 |
Singapore | 8001012672 |
Canada | 18553381204 |
AmEx Credit Cards Customer Care Email
American Express also provides you with a chance to contact the AMEX Credit Cards customer care head, manager & nodal officers through email at the following addresses:
- Customer Care Manager & Head – [email protected]
- Nodal Officer – [email protected]
- Chief Executive officer – [email protected]
American Express Credit Cards Customer Care 24*7 Helpline
If you require any assistance related to American Express services/products, you can contact the customer care on their 24×7 helpline numbers-
- +91 124 2801800
- 1800 419 3646
American Express Grievance Redressal
If you are not satisfied with the response you got after contacting the customer helpline numbers, you can escalate your query/complaint at the following addresses:
Manager, Executive Correspondence Unit | American Express Banking Corporation, Cyber City, Tower C, DLF Building No.8, Sector 25, DLF City Phase II, Gurgaon – 122002, Haryana
Contact No.- 0124-3362172 (Monday to Friday 8:30 to 5:00 pm) Email: [email protected] |
Head of Customer Service | Ms. Priyameet Kaur, American Express Banking Corporation, Cyber City, Tower C, DLF Building No.8, Sector 25, DLF City Phase II, Gurgaon – 122002, Haryana
Contact No.- 0124-3362044 Email: [email protected] |
Nodal Officer | Mr. Ashish Pandey, American Express Banking Corporation, Cyber City, Tower C, DLF Building. No.8, Sector – 25, DLF City Phase – II, Gurgaon – 122002, Haryana
Contact No.- 0124-4190044 (available Monday to Friday, 8:30 am to 5:00 pm) Email: [email protected] |
American Express Postal Addresses
You can contact American Express’s registered office and card operations centers at the following postal addresses-
Registered Office and Branch | American Express Banking Corporation, MGF Metropolitan, 7th Floor, Office Block, District Center – Saket, New Delhi- 110017
Contact No: +911 011 66223090 |
Card Operations Centres | American Express Banking Corporation, One World Center, Tower 2, B Wing, 8th floor, Jupiter Mills Compound, Elphinstone, Mumbai- 400013
Contact No: +91 022 39667993/61877490-7590 American Express Banking Corporation, No. 30, Salarpuria Techpoint, Oasis Mall, 5th Floor, 100 Feet Road, Srinivagilu, Ejipura, Koramangala, Bangalore – 560047 Contact No: +91 080 49262620 American Express Banking Corporation, Regus Citi Centre, 6th Floor, City Centre Mall, Dr. Radhakrishnan Salai, Mylapore, Chennai, 600004 Contact No: +91 044 42218610 American Express, India Campus Building, Zone-6, Block A, DLF Phase-5, Sec-43, Gurgaon 122002 Ph: 0124-4676767 |
American Express Mobile App Chat Support
Apart from the traditional customer service channels, American Express also offers mobile chat support to its credit card customers. AmEx credit cardholders can directly chat with the card issuer’s customer care executives in case they have any queries/complaints regarding any of their products.
Banking Ombudsman Scheme
If you lodged your complaint/grievance with American Express regarding any of their services and did not receive any response within a month of registering the complaint, or in case you are not satisfied with the response received, you can reach out to the banking ombudsman office for further grievance redressal.