Along with providing great banking & product services, American Express values its customers and hence provides 24×7 customer support. The AMEX Credit cardmembers can reach American Express customer care in case of any query/complaint. The bank has specified different helpline numbers for different credit cardholders, and also for the customers traveling to different countries.
Being an AMEX cardholder, you can also reach the American Express Credit Cards customer care for grievance redressal via email or the postal addresses of the customer care head/manager, nodal officer, etc. Moreover, the banking ombudsman scheme allows you to take your complaints further if you are not satisfied with the customer care services. Refer to the detailed information given below to get all the AMEX customer care helpline numbers and email addresses:
American Express Credit Cards Customer Care Helpline Numbers
If you have any questions/queries regarding the service & products of American Express, you can reach the AMEX Credit card customer care by calling on following toll-free numbers:
- 1800-419-2122 (Toll-Free)
- 1800 419 1030 (Toll-Free)
The above American Express customer care toll-free numbers can be accessed from anywhere in India from both Mobile & Landline numbers. Following is a list of American Express Credit Card customer care numbers for different AMEX credit cards:
Credit Card | Helpline Number |
American Express Platinum Card |
1800 419 1255 1800 180 1255 0124-2801444 0124-4650244 |
American Express Platinum Reserve Credit Card |
1800 419 1030
1800 180 1030 0124-280-1030 |
Jet Airways American Express Platinum Credit Card |
1800 208 1223
0124-2801141 0124-6744141 |
American Express Platinum Travel Credit Card |
1800 419 2122
0124-2801122 |
American Express Gold Credit Card |
1800 419 2122
0124-2801122 |
American Express PAYBACK Credit Card |
1800 419 0726
0124 6744144 0124 2801093 |
American Express Membership Rewards Credit Card |
0124-280 1418
1800 419 0167 |
American Express SmartEarnTM Credit Card |
1800 180 1249
0124-280-1101 |
If you are traveling overseas, you can contact American Express customer care on the following toll-free helpline numbers:
The country you are traveling to | Helpline number |
USA | 18554782353 |
Japan | 531161280 |
UK | 8007562970 |
Saudi Arabia | 8008146320 |
France | 800914323 |
China | 108007141786 |
Australia | 1800205898 |
Germany | 8001830795 |
Hong Kong | 800905903 |
Italy | 800870895 |
Singapore | 8001012672 |
Canada | 18553381204 |
AmEx Credit Cards Customer Care Email
American Express also provides you with a chance to contact the AMEX Credit Cards customer care head, manager & nodal officers through email at the following addresses:
- Customer Care Manager & Head – [email protected]
- Nodal Officer – [email protected]
- Chief Executive officer – [email protected]
American Express Credit Cards Customer Care 24*7 Helpline
If you require any assistance related to American Express services/products, you can contact the customer care on their 24×7 helpline numbers-
- +91 124 2801800
- 1800 419 3646
American Express Grievance Redressal
If you are not satisfied with the response you got after contacting the customer helpline numbers, you can escalate your query/complaint at the following addresses:
Manager, Executive Correspondence Unit |
American Express Banking Corporation, Cyber City, Tower C, DLF Building No.8, Sector 25, DLF City Phase II, Gurgaon – 122002, Haryana Contact No.- 0124-3362172 (Monday to Friday 8:30 to 5:00 pm) Email: [email protected] |
Head of Customer Service |
Ms. Priyameet Kaur, American Express Banking Corporation, Cyber City, Tower C, DLF Building No.8, Sector 25, DLF City Phase II, Gurgaon – 122002, Haryana Contact No.- 0124-3362044 Email: [email protected] |
Nodal Officer |
Mr. Ashish Pandey, American Express Banking Corporation, Cyber City, Tower C, DLF Building. No.8, Sector – 25, DLF City Phase – II, Gurgaon – 122002, Haryana Contact No.- 0124-4190044 (available Monday to Friday, 8:30 am to 5:00 pm) Email: [email protected] |
American Express Postal Addresses
You can contact American Express’s registered office and card operations centers at the following postal addresses-
Registered Office and Branch |
American Express Banking Corporation, MGF Metropolitan, 7th Floor, Office Block, District Center – Saket, New Delhi- 110017 Contact No: +911 011 66223090 |
Card Operations Centres |
American Express Banking Corporation, One World Center, Tower 2, B Wing, 8th floor, Jupiter Mills Compound, Elphinstone, Mumbai- 400013 Contact No: +91 022 39667993/61877490-7590 American Express Banking Corporation, No. 30, Salarpuria Techpoint, Oasis Mall, 5th Floor, 100 Feet Road, Srinivagilu, Ejipura, Koramangala, Bangalore – 560047 Contact No: +91 080 49262620 American Express Banking Corporation, Regus Citi Centre, 6th Floor, City Centre Mall, Dr. Radhakrishnan Salai, Mylapore, Chennai, 600004 Contact No: +91 044 42218610 American Express Banking Corporation, India Campus Building, Zone-6, Block A, DLF Phase-5, Sec-43, Gurgaon, 122002 Contact No: 0124-4830883 |
American Express Mobile App Chat Support
Apart from the traditional customer service channels, American Express also offers mobile chat support to its credit card customers. AmEx credit cardholders can directly chat with the card issuer’s customer care executives in case they have any queries/complaints regarding any of their products.
Banking Ombudsman Scheme
If you lodged your complaint/grievance with American Express regarding any of their services and did not receive any response within a month of registering the complaint, or in case you are not satisfied with the response received, you can reach out to the Banking ombudsman office for further grievance redressal at https://cms.rbi.org.in/.
FAQs:
The AMEX customer care toll-free helpline numbers are:
1800-419-2122
1800 419 1030
No, you can not reach the nodal officer directly without contacting customer care through helpline numbers. The bank advises its customers to reach the customer care head/manager or nodal officer only if they are not satisfied with the responses received from the customer care through helpline numbers.