By Bharti Bisht
Updated On February 23, 2024

Along with providing great banking & product services, American Express values its American Express customer care number customers and hence provides 24×7 customer support. The AMEX Credit card members can reach American Express customer care in case of any query/complaint. The bank has specified different helpline numbers for different credit cardholders and also for customers traveling to different countries.

American Express Credit Card Customer Care Number

Being an AMEX cardholder, you can also reach the American Express Credit Cards customer care for grievance redressal via email or the postal addresses of the customer care head/manager, nodal officer, etc. Moreover, the banking ombudsman scheme allows you to take your complaints further if you are not satisfied with the customer care services. Refer to the detailed information given below to get all the AMEX customer care helpline numbers and email addresses:

American Express Credit Cards Customer Care Helpline Numbers

If you have any questions/queries regarding the service & products of American Express, you can reach the AMEX Credit card customer care by calling on following toll-free numbers:

  • 1800-419-2122 (Toll-Free)
  • 1800 419 1030 (Toll-Free)

The above American Express customer care toll-free numbers can be accessed from anywhere in India from both Mobile & Landline numbers. Following is a list of American Express Credit Card customer care numbers for different AMEX credit cards:

Credit Card Helpline Number
American Express Platinum Card 1800 419 1255

1800 180 1255

0124 670 2600

0124 673 6950

American Express Platinum Reserve Credit Card 1800 419 1030

0124 673 6660

American Express Platinum Travel Credit Card 1800 419 2122

0124 670 2929

American Express Gold Credit Card 1800 419 3646

0124 673 6700

American Express PAYBACK Credit Card 1800 419 0726

0124 674 4144

American Express Membership Rewards Credit Card 1800 419 0167

0124 673 6900

American Express SmartEarn Credit Card 1800 208 1226

0124 670 2101

If you are traveling overseas, you can contact American Express customer care on the following toll-free helpline numbers:

The country you are traveling to Helpline number
USA 18554782353
Japan 531161280
UK 8007562970
Saudi Arabia 8008146320
France 800914323
China 108007141786
Australia 1800205898
Germany 8001830795
Hong Kong 800905903
Italy 800870895
Singapore 8001012672
Canada 18553381204

AmEx Credit Cards Customer Care Email

American Express also provides you with a chance to contact the AMEX Credit Cards customer care head, manager & nodal officers through email at the following addresses:

American Express Credit Cards Customer Care 24*7 Helpline

If you require any assistance related to American Express services/products, you can contact the customer care on their 24×7 helpline numbers-

  • +91 124 2801800
  • 1800 419 3646

American Express Grievance Redressal

If you are not satisfied with the response you got after contacting the customer helpline numbers, you can escalate your query/complaint at the following addresses:

Manager, Executive Correspondence Unit American Express Banking Corporation, Cyber City, Tower C, DLF Building No.8, Sector 25, DLF City Phase II, Gurgaon – 122002, Haryana

Contact No.- 0124-3362172 (Monday to Friday 8:30 to 5:00 pm)

Email: [email protected]

Head of Customer Service Ms. Priyameet Kaur, American Express Banking Corporation, Cyber City, Tower C, DLF Building No.8, Sector 25, DLF City Phase II, Gurgaon – 122002, Haryana

Contact No.- 0124-3362044

Email: [email protected]

Nodal Officer Mr. Ashish Pandey, American Express Banking Corporation, Cyber City, Tower C, DLF Building. No.8, Sector – 25, DLF City Phase – II, Gurgaon – 122002, Haryana

Contact No.- 0124-4190044 (available Monday to Friday, 8:30 am to 5:00 pm)

Email: [email protected]

American Express Postal Addresses

You can contact American Express’s registered office and card operations centers at the following postal addresses-

Registered Office and Branch American Express Banking Corporation, MGF Metropolitan, 7th Floor, Office Block, District Center – Saket, New Delhi- 110017

Contact No: +911 011 66223090

Card Operations Centres American Express Banking Corporation, One World Center, Tower 2, B Wing, 8th floor, Jupiter Mills Compound, Elphinstone, Mumbai- 400013

Contact No: +91 022 39667993/61877490-7590

American Express Banking Corporation, No. 30, Salarpuria Techpoint, Oasis Mall, 5th Floor, 100 Feet Road, Srinivagilu, Ejipura, Koramangala, Bangalore – 560047

Contact No: +91 080 49262620

American Express Banking Corporation, Regus Citi Centre, 6th Floor, City Centre Mall, Dr. Radhakrishnan Salai, Mylapore, Chennai, 600004

Contact No: +91 044 42218610

American Express, India Campus Building, Zone-6, Block A,

DLF Phase-5, Sec-43, Gurgaon 122002

Ph: 0124-4676767

American Express Mobile App Chat Support

Apart from the traditional customer service channels, American Express also offers mobile chat support to its credit card customers. AmEx credit cardholders can directly chat with the card issuer’s customer care executives in case they have any queries/complaints regarding any of their products.

Banking Ombudsman Scheme

If you lodged your complaint/grievance with American Express regarding any of their services and did not receive any response within a month of registering the complaint, or in case you are not satisfied with the response received, you can reach out to the banking ombudsman office for further grievance redressal.


The AMEX customer care toll-free helpline number is 1-800-419-2122.
No, you can not reach the nodal officer directly without contacting customer care through helpline numbers. The bank advises its customers to reach the customer care head/manager or nodal officer only if they are not satisfied with the responses received from customer care through helpline numbers.