By Bharti Bisht
Updated On October 20, 2021

Being the second-largest private bank in India, the ICICI bank provides several banking services & products, including credit cards, which are one of the most important products issued by the bank. Along with providing one of the most significant banking services, the ICICI Bank also has a great customer care service to help its customers get all their queries/doubts/complaints resolved.

icici credit card customer careYou can contact the ICICI credit card customer care via mobile phone, email, or you can write to them at their postal address. If you are an ICICI Bank cardholder and need any help regarding the bank’s card services, this article would be helpful for you. Following are the customer helpline numbers, important email addresses, postal addresses, branch addresses, etc, through which you can contact the ICICI Bank customer care:

ICICI Bank Credit Card Customer Care Helpline Numbers

Following are the ICICI Bank credit cards customer care numbers that are available from 09:00 am to 07:00 pm. You can call on the city-wise numbers or on the general number in case of any query:

City Helpline number
All India 1860 120 7777
Chennai 044 33667777
Delhi 011 33667777
Mumbai 022 33667777
Kolkata 033 33667777
Indian customers traveling overseas +91-40-7140 3333

ICICI Bank International Customer Care Numbers

Country Helpline Number
USA 1-646-827-8450
Singapore 8001012553
Canada 1-888-424-2422
Germany 0800 00 42 424
Europe 00-800-4433-2332

Here are some other helpline numbers of the ICICI Bank customer care (for India):

Wealth / Private Banking 1800 103 8181
1860 120 3399
Corporate / Business Banking 1860 120 6699

ICICI Bank Credit Cards Customer Care Email

You can also get your ICICI Bank credit cards related queries solved through email by sending them a mail at [email protected] from your mail id that is registered with the bank. While sending the mail, make sure to write your personal details & the last 4 digits of your card in the mail if it is required.

ICICI Bank Customer Care International Email Addresses

Country Email Address
USA [email protected] 
Singapore [email protected] 
[email protected] 
Canada [email protected] 
Europe [email protected] 

ICICI Bank Credit Card Customer Care Postal Address

If you don’t believe in calling or online methods to reach customer care, the ICICI Bank also gives you an opportunity to write to them. You can send a letter regarding your queries/complaints at the following postal addresses:

ICICI Bank Limited,
ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally,
Hyderabad – 500032

Corporate Office

ICICI Bank Towers,
Bandra-Kurla Complex,
Mumbai 400 051.
Telephone: +91-22-33667777
Fax : +91-22-26531122

Registered Office

ICICI Bank Tower,
Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India.
Telephone: +91-22-33667777
CIN: L65190GJ1994PLC021012

Moreover, in case of any doubt, you can visit any ICICI Bank branch or you can drop them a line at their branch, ATM, ATM sharing, etc.

ICICI Bank Indian Branch Addresses

Following are the addresses of some of the leading cities’ ICICI bank branches that are open 24*7. You can find the full list of ICICI bank branches here.

City Branch Address
Ahmedabad ICICI Bank Limited, Poonam Plaza, Rambaug, Maninagar, Ahmedabad - 380028
Banglore ICICI Bank Limited, Kshema House, No. 33/1, Lalbagh Road, Bangalore Karnataka - 560027
Bhopal ICICI Bank Limited, Shop No 7, 8, 9 10, Centre Point, New Market, Bhopal - 462003
Chennai ICICI Bank Limited, A78, Plot No. 3211, 3Rd Avenue, Anna Nagar, Chennai - 600102
Gurgaon ICICI Bank Limited, Ratan Garden, New Colony More, Old Railway Road, Sector7, Gurgaon - 122001
Hyderabad ICICI Bank Limited, Mind Space, Unit No 8, Building No 10, Raheja It Park, Madhapur, Hyderabad - 500081
Jaipur ICICI Bank Limited, Raj Bank Building, Sir Mirza Ismail Road, Jaipur - 302001
Kolkata ICICI Bank Limited, 375, Prince Anwar Shah Road, Kolkata, West Bengal - 700068
New Delhi ICICI Bank Limited, B78, Ground Floor, Defence Colony, New Delhi - 110024.
Mumbai ICICI Bank Limited, B6, Ground Floor, Lok Milan, Chandivali, Andheri E, Mumbai - 400072.

ICICI Bank International Branch Addresses

Country Branch Address
USA ICICI Bank Limited, New York Branch, 575 Fifth Ave
26th Floor New York, NY 10017 USA
Singapore Raffles Quay, ICICI Bank Limited, 6 Raffles Quay, Singapore - 048580
Canada ICICI Bank, Canada, P O Box 396
Don Mills, ON M3C 2S7
Germany Service Center, ICICI Bank, UK PLC
Postfach 21 75
26414 Schortens

ICICI Bank Customer Grievance Redressal

If you have any complaints with the ICICI Bank’s banking or customer care services, you can send a mail to them here. Make sure to mention your registered email id along with your complaint.
If you are not satisfied with the response you received after sending the mail, you can download and fill the complaint form or you can write your complaint to Mr. Subhendu Tripathy, the head of ICICI phone banking, here.
If you are still unsatisfied with the resolution, you can write to Mr. Vinayak M. More, the principal nodal officer here.

For the credit card-related queries/complaints, the ICICI Bank also gives you an option to contact the credit cards head, Mr. S. Roy at 022-39337932. You can call on this number Monday to Friday between 10 am & 5 pm.

Other Ways To Connect To the ICICI Bank Credit Cards Customer Care

You can write to the ICICI Bank business heads at the following postal address:

ICICI Bank Limited,
Complaints department, 7th floor,
ICICI Bank Towers,
Financial District, Gachibowli

If you are not happy or satisfied with the ICICI Bank’s services, you can send an SMS ‘UNHAPPY’ to 5676766. A bank representative will surely contact you for your help within 2 working days.

Check ICICI Support Page for more details.


Yes, you can contact the ICICI bank customer care at 91-40-7140 3333 while traveling overseas.

You can contact the ICICI bank customer care through mail at [email protected]

The principal nodal officer of ICICI Bank is Mr. Vinayak M. More. You can write your complaint to them here if you are unsatisfied with the responses you received after level 1 & level 2 of grievance redressal.