By Bharti Bisht
Updated On April 28, 2022

Being the second-largest private bank in India, the ICICI bank provides several banking services & products, including credit cards, which are one of the most important products issued by the bank. Along with providing one of the most significant banking services, the ICICI Bank also has a great customer care service to help its customers get all their queries/doubts/complaints resolved.

icici credit card customer careYou can contact the ICICI credit card customer care via mobile phone, email, or you can write to them at their postal address. If you are an ICICI Bank cardholder and need any help regarding the bank’s card services, this article would be helpful for you. Following are the customer helpline numbers, important email addresses, postal addresses, branch addresses, etc, through which you can contact the ICICI Bank customer care:

ICICI Credit Card Customer Care Numbers

Following are the ICICI Bank credit card customer care numbers that are available from 09:00 am to 07:00 pm. Different helpline numbers have been provided by the ICICI Bank for customers living in different cities of India. Moreover, you can also find international customer care numbers to contact ICICI Bank Credit Card customer care below in the article.

ICICI Credit Card Queries/Complaints

You can get the following doubts or queries resolved by contacting the ICICI Credit Card Customer Care:

  • Generate Your Credit Card’s PIN: You can call on the ICICI Credit Card customer care toll free number to activate your credit card or to generate its PIN.
  • Upgrade Your Credit Card: If you want to get a higher limit on your credit card or you want to upgrade to a better card, you can contact your credit card customer care and ask them about how you can proceed further for the same.
  • Block/Unblock Your Credit Card: There can be situations when you want to get your credit card blocked instantly. In such cases, you can contact ICICI Credit Card customer care via call or email.
  • Credit Card Details: You can also get information like your available credit limit, reward points summary, payments due date, etc, by contacting your credit card customer care.

24×7 ICICI Credit Card Customer Care Numbers (City-Wise)

Following are the ICICI Credit Card helpline numbers that you can use to contact your credit card customer care in some of the major Indian cities:

City Helpline number
All India 1860 120 7777
Chennai 044 33667777
Delhi 011 33667777
Mumbai 022 33667777
Kolkata 033 33667777
Indian customers traveling overseas +91-40-7140 3333

Here are some other helpline numbers of the ICICI Bank customer care (for India):

Wealth / Private Banking 1800 103 8181
1860 120 3399
Corporate / Business Banking 1860 120 6699

ICICI Bank Credit Card Customer Care Email ID

You can also get your ICICI Bank credit cards related queries solved through email by sending them a mail at [email protected] from your mail id that is registered with the bank. While sending the mail, make sure to write your personal details & the last 4 digits of your card in the mail if it is required.

ICICI Bank International Customer Care Numbers and Email IDs

If you are a non-Indian ICICI Bank credit cardholder, you can use the following helpline numbers and email addresses to contact ICICI Credit Card customer care:

Country Helpline Number Email Ids
USA 1-646-827-8450 [email protected]
Singapore 8001012553 [email protected] [email protected]
Canada 1-888-424-2422 [email protected]
Germany 0800 00 42 424 -
Europe 00-800-4433-2332 00-800-0424-2448 [email protected]

ICICI Bank Credit Card Customer Care Postal Address

If you don’t believe in calling or online methods to reach customer care, the ICICI Bank also gives you an opportunity to write to them. You can send a letter regarding your queries/complaints at the following postal addresses:

ICICI Bank Limited,
ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally,
Hyderabad – 500032

Corporate Office

ICICI Bank Towers,
Bandra-Kurla Complex,
Mumbai 400 051.
Telephone: +91-22-33667777
Fax : +91-22-26531122

Registered Office

ICICI Bank Tower,
Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India.
Telephone: +91-22-33667777
CIN: L65190GJ1994PLC021012

Moreover, in case of any doubt, you can visit any ICICI Bank branch or you can drop them a line at their branch, ATM, ATM sharing, etc.

ICICI Bank Indian Branch Addresses

Following are the addresses of some of the leading cities’ ICICI bank branches that are open 24*7. You can find the full list of ICICI bank branches here.

City Branch Address
Ahmedabad ICICI Bank Limited, Poonam Plaza, Rambaug, Maninagar, Ahmedabad - 380028
Banglore ICICI Bank Limited, Kshema House, No. 33/1, Lalbagh Road, Bangalore Karnataka - 560027
Bhopal ICICI Bank Limited, Shop No 7, 8, 9 10, Centre Point, New Market, Bhopal - 462003
Chennai ICICI Bank Limited, A78, Plot No. 3211, 3Rd Avenue, Anna Nagar, Chennai - 600102
Gurgaon ICICI Bank Limited, Ratan Garden, New Colony More, Old Railway Road, Sector7, Gurgaon - 122001
Hyderabad ICICI Bank Limited, Mind Space, Unit No 8, Building No 10, Raheja It Park, Madhapur, Hyderabad - 500081
Jaipur ICICI Bank Limited, Raj Bank Building, Sir Mirza Ismail Road, Jaipur - 302001
Kolkata ICICI Bank Limited, 375, Prince Anwar Shah Road, Kolkata, West Bengal - 700068
New Delhi ICICI Bank Limited, B78, Ground Floor, Defence Colony, New Delhi - 110024.
Mumbai ICICI Bank Limited, B6, Ground Floor, Lok Milan, Chandivali, Andheri E, Mumbai - 400072.

ICICI Bank International Branch Addresses

If you are an international customer, you can find the addresses of ICICI Bank’s international branches below in the table:

Country Branch Address
USA ICICI Bank Limited, New York Branch, 575 Fifth Ave
26th Floor New York, NY 10017 USA
Singapore Raffles Quay, ICICI Bank Limited, 6 Raffles Quay, Singapore - 048580
Canada ICICI Bank, Canada, P O Box 396
Don Mills, ON M3C 2S7
Canada
Germany Service Center, ICICI Bank, UK PLC
Postfach 21 75
26414 Schortens

ICICI Bank Customer Grievance Redressal

If you have any complaints with the ICICI Bank’s banking or customer care services, you can send a mail to them here. Make sure to mention your registered email id along with your complaint. Following are the steps to fill out the form:
Step 1: Go to the online Grievance form page and choose the ‘Credit Card’ option under Products/Services.

ICICI Credit Card Customer Care Number/E-Mail ID

Step 2: Click on the ‘Complaint Related to’ box and choose the right option’ For example, if you have a payment-related complaint, you should choose the option ‘Payment Related.’

ICICI Credit Card Customer Care Number/E-Mail ID

Step 3: Choose the correct type of complaint and after that, you will be asked to enter further details. Enter all the required information carefully and submit the form.

What To Do Next?

If you are not satisfied with the response you received after submitting the grievance form, you can download and fill out the complaint form or you can write your complaint to Mr. Subhendu Tripathy, the head of ICICI phone banking, here.

Click on the above link and you will be redirected to a page as that will look like the following image:

ICICI Credit Card Customer Care Number/E-Mail ID

This is ‘Lever 2 Grievance Form,’ which means you are supposed to fill it only if your quarry has not been resolved after filling the ‘Level 1 Grievance form.’ Enter the required details like account number/application number and the complaint reference number to proceed further. Submit the form and wait for action from the ICICI Bank’s side.

If you are still unsatisfied with the resolution, you can write to Mr. Vinayak M. More, the principal nodal officer here.

For the credit card-related queries/complaints, the ICICI Bank also gives you an option to contact the credit cards head, Mr. S. Roy at 022-39337932. You can call on this number Monday to Friday between 10 am & 5 pm.

Other Ways To Connect To the ICICI Bank Credit Cards Customer Care

You can write to the ICICI Bank business heads at the following postal address:

ICICI Bank Limited,
Complaints department, 7th floor,
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032.

If you are not happy or satisfied with the ICICI Bank’s services, you can send an SMS ‘UNHAPPY’ to 5676766. A bank representative will surely contact you for your help within 2 working days. 

iPal – The Virtual Assistant

The ICICI Bank also allows you to get your queries solved vis the virtual assistant iPal. Just visit the ICICI Bank customer care official page and click on the option ‘Ask iPal’ under ‘Quick Actions.’ You will get a lot of options on your screen. Choose the option you need assistance with and if the option is not present there, you can simply type your question and send it. You ask anything related to your ICICI Bank Credit Card and the virtual assistant will help you with all the required steps.

Whatsapp Banking

To make banking even easier for its customers, ICICI Bank also provides its customers with an option of Whatsapp banking. To avail of the facility, you just need to send a Hi to ‘8640086400’ on Whatsapp. You will get an interactive menu on your screen, from which you can choose the right option. If you are more comfortable with the Hindi language, you can activate WhatsApp banking by sending a ‘Hi’ to 9324953010. These numbers are available 24*7, even on holidays, so you can get your queries solved anytime. You can get your card blocked/unblocked in seconds and get a lot of other tasks done through this Whatsapp banking facility.

FAQs:

Yes, you can contact the ICICI bank customer care at 91-40-7140 3333 while traveling overseas.

You can contact the ICICI bank customer care through mail at [email protected]

The principal nodal officer of ICICI Bank is Mr. Vinayak M. More. You can write your complaint to them here if you are unsatisfied with the responses you received after level 1 & level 2 of grievance redressal.

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