By Divya Shokeen
Updated On January 29, 2022

To maintain a long-lasting relationship with its customers, IndusInd Bank Credit Card Customer Care IndusInd Bank provides various channels through which the customers can get in touch with the bank’s officials to get their queries resolved as soon as possible. The IndusInd bank provides its customers a top-notch customer care services. You can contact IndusInd customer care on 1860-267-7777. Not only this but several other numbers, including 24*7 helpline, toll-free numbers, contact numbers for NRI customers, etc, have been mentioned on the IndusInd Bank’s official website. Other than phone banking, the card issuer provides its customers with a number of ways to contact their credit card customers. If you are an IndusInd credit cardholder, you can connect to your card issuer via call, email, WhatsApp baking, and a lot more methods. Read on to know more:

IndusInd Bank Credit Card Customer Care Numbers

To lodge your credit card complaint you can get in touch with the IndusInd Bank Customer executive on the following helpline numbers:
-1860-267-7777 (toll-free number)
-022-422-7777
-022 68577777
-022 44066666

IndusInd Credit Card Customer Care Email ID

In case you did not get in touch with the customer support through call then you can also send your query or lodge your complaint by sending a mail at [email protected]. If you are a new customer, you can ask your queries/doubts by writing an email to [email protected].

IndusInd Bank Indian Branch Address:

You can also send a letter to the bank for lodging your complaint. Sending a letter can help you keep a better record of the complaint. Kindly post your letter to the undersigned address of the Bank.

IndusInd Bank Ltd. (credit cards division)
PO Box 9421, Chakala, MIDC,
Andheri (E), Mumbai – 400093.

IndusInd Bank Credit Card International Helpline Numbers & Email IDs

If you are an NRI customer of the IndusInd Bank, you can contact the bank’s customer care on the following helpline numbers:

Country Helpline Numbers
UK 08000478670
USA 18337666682
UAE 8000183019
Canada 18337666683
Australia 1800317547
All other countries 022-44066666, 022-42207777

NRI customers can also contact the IndusInd Bank customer care by writing an email to [email protected].

IndusInd Bank International Branch Addresses

Dubai: 204/206 Al Safa Com, Khalid Bin Waleed Road,
Opp. Burjuman Centre P.O Box No. 111873, Dubai, UAE.
Contact No: ++97143978803.

London: The Stand Golden Cross House, 8 Duncannon Street, London United Kingdom – WC2N4JF.
Contact No: +442074845586.

Grievance Redressal

Level 1: Branch level

You can contact the bank via calling on the toll-free number, sending an email, and writing a letter to the branch. The bank official will get in touch with you and will help you to the best of their expertise. You can call on 1860-267-7777/022-422-7777, or you can send an email at [email protected], or you can write a letter and post it to the address;

IndusInd Bank Ltd. (credit cards division)
PO Box 9421, Chakala, MIDC,
Andheri (E), Mumbai - 400093

In case you do not get any response from the branch level assistance, you can contact the regional head office by sending an email to [email protected]

Level 2: Head Card services

In case you are not satisfied with the level 1 assistance or your issue remains unresolved. You can contact the head card services after 7 days from the date of lodging the complaint. You can write an email stating your complaint along with your complaint reference number, credit card number, and complaint description and mail it to the [email protected] If you wish to send your query in writing then you can send it to the below-given address;

Head-Card Services,
Naurang Square, Plot No. 44
2nd Floor, Cross Road 8,
Andheri (E), Mumbai 400093
Level 3: Nodal Officer

If your issue still remains unresolved after 2nd level assistance or you are unsatisfied with the response then you can contact the Nodal Officer for escalating your complaint. You can get in touch with the Nodal Officer after 7 days from the date of lodging the complaint at the 2nd level. You can call, fax, email, or send a letter to the undersigned contact details;

Nodal Officer Contact Details:

Contact Number 022-6641-2267
Fax 022-6641-2318
Email Address [email protected] 
Office Address IndusInd Bank Ltd.
2nd Floor, Building No. 7,
Solitaire Corporate Park Chakala,
Andheri (E), Mumbai-400093
Level 4: Banking Ombudsman

The Banking Ombudsman Scheme was started to resolve customer’s issues as soon as possible. You can get in touch with the Banking Ombudsman if the complaint is not resolved within one month from the date of lodging the complaint or if you are not satisfied with the response from the Bank’s customer care support.

Other Ways To Contact IndusInd Bank Credit Card Customer Care

The Smart Chatbot – IndusAssist

IndusAssist is another easy way to get all your queries resolved within minutes. Here is how you can contact the IndusInd customer care via the chatbot:

  • Visit the IndusInd Bank’s official website.
  • On the bottom right corner of your screen, click on the icon saying ‘Hi, need assistance?’
  • Accept the terms and conditions.
  • Select the right option from your screen or type your query manually.

Whatsapp Banking

Now, you can also contact the IndusInd Bank credit card customer care via Whatsapp and get all your doubts resolved there. What you need to do is, just send a ‘Hi’ to +22 4406 6666 from your registered mobile number and click on ‘Subscribe.’ If you have multiple accounts with the same registered mobile number, just send a message ‘I want to switch to another account,’ and you will get an option to change your primary account for Whatsapp banking. This is how WhatsApp banking will make your tasks even easier.

These were some of the easiest ways to contact the IndusInd Credit card customer care. You can choose any one of them at your comfort and convenience.

FAQs:

Yes, you can contact the bank on 1860-267-7777 to know your credit card limit.

Yes, you can report the loss of your credit card by contacting the 24×7 emergency number on 1860-267-7777.

Yes, you can get your card blocked by contacting 24×7 customer care number 1860-267-7777.

Yes, IndusInd Bank’s customer support executives are available 24×7 on 1860-267-7777 and they would be more than happy to provide you all the information regarding reward points.

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