By Divya Shokeen
Updated On October 14, 2021

To maintain a long-lasting relationship with its customers, IndusInd Bank Credit Card Customer Care IndusInd Bank provides various channels through which the customers can get in touch with the bank’s officials to get their queries resolved as soon as possible. The IndusInd bank provides its customers a top-notch customer care services. You can contact IndusInd customer care on 1860-267-7777.

IndusInd Bank Credit Card Customer Care Number

To lodge your credit card complaint you can get in touch with the IndusInd Bank Customer executive on a toll-free number 1860-267-7777. You can also contact on the alternative number 022-422-7777.

In case you did not get in touch with the customer support through call then you can also send your query or lodge your complaint by sending a mail at [email protected]

NRI customers can also contact the IndusInd Bank customer care by writing an email to [email protected]ind.com.

Write to the bank :

You can also send a letter to the bank for lodging your complaint. Sending a letter can help you keep a better record of the complaint. Kindly post your letter to the undersigned address of the Bank.

IndusInd Bank Ltd. (credit cards division)
PO Box 9421, Chakala, MIDC,
Andheri (E), Mumbai - 400093

Grievance Redressal

Level 1: Branch level

You can contact the bank via calling on the toll-free number, sending an email, and writing a letter to the branch. The bank official will get in touch with you and will help you to the best of their expertise. You can call on 1860-267-7777/022-422-7777, or you can send an email at [email protected], or you can write a letter and post it to the address;

IndusInd Bank Ltd. (credit cards division)
PO Box 9421, Chakala, MIDC,
Andheri (E), Mumbai - 400093

In case you do not get any response from the branch level assistance, you can contact the regional head office by sending an email to [email protected]

Level 2: Head Card services

In case you are not satisfied with the level 1 assistance or your issue remains unresolved. You can contact the head card services after 7 days from the date of lodging the complaint. You can write an email stating your complaint along with your complaint reference number, credit card number, and complaint description and mail it to the [email protected] If you wish to send your query in writing then you can send it to the below-given address;

Head-Card Services,
Naurang Square, Plot No. 44
2nd Floor, Cross Road 8,
Andheri (E), Mumbai 400093
Level 3: Nodal Officer

If your issue still remains unresolved after 2nd level assistance or you are unsatisfied with the response then you can contact the Nodal Officer for escalating your complaint. You can get in touch with the Nodal Officer after 7 days from the date of lodging the complaint at the 2nd level. You can call, fax, email, or send a letter to the undersigned contact details;

Nodal Officer Contact Details:

Contact Number 022-6641-2267
Fax 022-6641-2318
Email Address [email protected] 
Office Address IndusInd Bank Ltd.
2nd Floor, Building No. 7,
Solitaire Corporate Park Chakala,
Andheri (E), Mumbai-400093
Level 4: Banking Ombudsman

The Banking Ombudsman Scheme was started to resolve customer’s issues as soon as possible. You can get in touch with the Banking Ombudsman if the complaint is not resolved within one month from the date of lodging the complaint or if you are not satisfied with the response from the Bank’s customer care support.

FAQs:

Yes, you can contact the bank on 1860-267-7777 to know your credit card limit.

Yes, you can report the loss of your credit card by contacting the 24×7 emergency number on 1860-267-7777.

Yes, you can get your card blocked by contacting 24×7 customer care number 1860-267-7777.

Yes, IndusInd Bank’s customer support executives are available 24×7 on 1860-267-7777 and they would be more than happy to provide you all the information regarding reward points.