By Bharti Bisht
Updated On August 6, 2022

With its great banking & financial services, the HDFC bank has become thehdfc credit card customer care largest private sector bank in India. Not only banking services & products, but HDFC Bank also provides one of the best customer care services to its customers. If you are an HDFC Bank customer, you will always get a solution for your queries/complaints no matter what sort of doubts you have. You can contact the bank through the customer helpline numbers/email or you can even write to them as they also provide you with their postal address. Following is the detailed information about the HDFC credit card customer care helpline numbers, email addresses, postal addresses, etc. Keep reading to know more:

HDFC Bank Credit Card Customer Care Helpline Numbers

  • For your queries related to the credit cards, you can call the 24*7 helpline number 1800 266 4332.
  • To report a complaint, you can call on the toll-free number 1800 258 3838 on all days from 8 AM to 8 PM.

HDFC Credit Card Helpline Numbers (City wise)

Following are the HDFC Bank phone banking helpline numbers for various Indian cities. These numbers are available 24*7 for reporting loss/misuse/theft of your credit card.

City Customer Helpline Numbers
Delhi 011 61606161
Chandigarh 0172 6160616
Bangalore 080 61606161
Ahmedabad 079 61606161
Lucknow 0522 6160616
Hyderabad 040 61606161
Chennai 044 61606161
Cochin 0484 6160616
Jaipur 0141 6160616
Indore 0731 6160616
Mumbai 022 61606161
Kolkata 033 61606161
Pune 020 61606161

HDFC Bank Phone Banking Numbers for International Customers

HDFC provides dedicated helpline numbers for its NRI customers through which they can get assistance regarding their credit cards from anywhere around the world.

Existing NRI Account Holder’s queries

Following is a table with HDFC Bank NRI Phone banking numbers for the existing HDFC Bank account holders. You can contact these numbers anytime as the service is available 24×7.

Country Contact Number(24*7)
Canada 855-999-6061
USA 855-999-6061
Kenya 0-800-721-740
Singapore 800-101-2850
Other countries 91-2267606161

NRI Account Opening Assistance

Following are the HDFC Bank’s phone banking numbers through which you can get NRI Account Opening assistance. You can contact these numbers any day between 9 AM to 5 PM.

Country Contact Number (toll-free)
USA 855-207-8106
UK 800-756-2993
Singapore 800-101-2798
Canada 855-846-3731

HDFC Credit Card Customer Care Email

If you want to report any complaint, give any feedback, or have any queries, you can also contact the HDFC Bank customer care through the following mail ID:

HDFC Credit Card Customer Care Postal Address

If you are not a person who believes in online or calling methods, you can also take the offline route and send a letter to the bank by post at the following addresses regarding your credit card queries/complaints-

  • For communication via regular post:
    Manager, HDFC Bank Cards Division,PO BOX # 8654
    Thiruvanmiyur PO Chennai – 600 041
  • For communication via courier:
    Manager, HDFC Bank Cards Division,# 8, Lattice Bridge Road, Thiruvanmiyur,
    Chennai – 600 041

HDFC Mailbox Service for International Customers

If you are an NRI customer of HDFC Bank, you may send communication regarding your query/complaint/feedback at the following mailbox addresses-

Mailbox in the USA HDFC Bank Ltd-NRI Customer Services, Bom/Usa/1210690/HDFC Bank, Spring, P.O. Box 688, Buffalo, Ny 14240-0688, U.S.A.
Mailbox in the UAE HDFC Bank Representative Office, 104, Jumaal Majid Commercial Building, Opposite Bur Juman Centre, Trade Centre Road, P.O. Box No. 64546, Dubai, UAE
Mailbox in Canada HDFC Bank Ltd – NRI Customer Services, Maa/Bom/1210689/Can, P.O. Box 59298, RPO Westwood Mall, Mississauga on L4T 4J1, Canada
Mailbox in Australia Quantium Solutions (Australia) Pty Ltd., P.O. Box 5151, Minto NSW 2566, Australia.
Mailbox in Germany HDFC Bank Ltd – NRI Customer Services, C/O Spring, Cgn/Bom/120690/De1, Postfach 920109, 51151 Koln.
Mailbox in U.K. HDFC Bank Ltd – NRI Customer Services, Mmaa/Bom/1210690/ Uk, Po Box 66 Hounslow, Tw59rt, United Kingdom
Mailbox in Singapore HDFC Bank Ltd – NRI Customer Services, MAA/BOM/1210690/SIN, Changi Airfreight Centre, P.O. BOX 955, Singapore 918116, Singapore

HDFC Credit Card Grievance Redressal

If you are not satisfied with the customer care services provided to you, you can write to the grievance redressal officer at the following address:

Grievance Redressal Officer – Mr. Shanmugasundar R ( Grievance Redressal Officer )

Address- HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai 600041.

Alternatively, you can also call the bank’s dedicated helpline for grievance redressal- 044 – 61084900 between 9:30 am to 5:30 pm, Monday through Saturday. This helpline will not be functional on the second and fourth Saturdays of the month and on bank holidays.

Furthermore, HDFC Bank has also appointed various nodal officers that are responsible for all activities of the bank within their area of jurisdiction. In case your grievance is still unresolved even after contacting the grievance redressal officer, you may reach out to the nodal officer of your region. Following is a list of the various nodal officers appointed by HDFC along with their area of operation-

Area of Operation Centre Nodal Officer of HDFC Bank Nodal Officer Contact details
Andhra Pradesh and Telangana Hyderabad Ramadoss Ramaswamy Address: HDFC Bank Ltd, 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad – 500 034
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura Guwahati Shikha Jacob Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001
Bihar Patna Shikha Jacob Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001
Chattisgarh Raipur Vikas Vijayvergiya Address: HDFC Bank Ltd, 179, M P Nagar, Zone-II, Near Hotel Lake Princes,Bhopal – 462011 (M.P.)
North, North-West, West, South-West, New Delhi and South districts of Delhi New Delhi I Sameer Tiwari Address: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road,Sector 53, Gurgaon – 122002
North-East, Central, Shahdara, East and South-East districts of Delhi  New Delhi III  Sameer Tiwari Address: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road,Sector 53, Gurgaon – 122002
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu Ahmedabad Alpa Kothari Address: HDFC Bank House, Opp. Navrangpura Jain Temple, Navrangpura, Ahmedabad – 380 009
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh Delhi II (Haryana NCR) Manish Anand Address: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002
Himachal Pradesh, Punjab, Union Territory of Chandigarh and  3 – Districts of Haryana – Panchkula, Ambala and Yamuna Nagar Chandigarh Ashok Puri Address: HDFC Bank Ltd, Bank House, Plot No – 28, Industrial Area, Phase I, Chandigarh. Area Pin Code: 160002
Jammu and Kashmir Jammu Manish Anand Address: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002
Jharkhand Ranchi Shikha Jacob Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001
Karnataka Bangalore Anil Varughese Address: HDFC Bank Ltd, First floor,103/31, 26th Main Road, 4th T Block, Jayanagar, Near SSMRV College, Bangalore – 560041
Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). Thiruvananthapuram Jitheesh Janardhanan Address: HDFC Bank Ltd. Cordial Residency Towers, Opposite Kurups Lane, Sasthamangalam, Thiruvananthapuram – 695010
Madhya Pradesh Bhopal Vikas Vijayvergiya Address : HDFC Bank Ltd, 179, M P Nagar, Zone -II, Near Hotel Lake Princes, Bhopal – 462011 (M.P.)
Districts of Mumbai, Mumbai Suburban and Thane Mumbai I Ravi Mukherjee Address: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013
Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa Mumbai II Punam Naik Address: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013
Odisha Bhubaneswar Shikha Jacob Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001
Rajasthan Jaipur Parul Sharma Address: HDFC Bank Ltd, A-8 Hanuman Nagar (A), Jaipur – 302021Rajasthan 
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands Chennai Sundar Krishnamoorthy Address: HDFC Bank Ltd., Prince Kushal Towers, First Floor, A Wing, 96, Anna Salai, Chennai – 600002.
Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Kanpur Basant Kumar Address: HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, LucknowArea Pin Code: 226001
Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Dehradun Basant Kumar Address: HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, LucknowArea Pin Code: 226001
West Bengal and Sikkim Kolkata Shikha Jacob Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001
You can also file your complaint with any of the nodal officers through online complaint form. Online Complaint Form

Other Important Customer Care Services

We have already covered all the major channels through which you can get assistance regarding your HDFC credit card. Recently, the bank has introduced some new channels to provide assistance to its customers.

HDFC Bank Whatsapp Banking

Apart from the traditional customer care solutions, HDFC has recently also started providing assistance and support to its customers through Whatsapp. Some of the services that can be availed of by HDFC credit cardholders via Whatsapp banking include-

  • checking credit card outstanding balance.
  • checking the number of Reward Points earned.
  • checking the credit limit currently available on the credit card.

How to activate Whatsapp Banking?

To activate Whatsapp Banking on your HDFC account-

  • Save the number 7065970659 on your smartphone and send “SUB“.
  • Now begin chatting with the Whatsapp bot by sending “Hi“.

You can always deactivate Whatsapp Banking on your account by simply sending “UNSUB” to the same number.

HDFC Chatbot EVA

To make customer assistance easily accessible to the customers, HDFC also provides basic customer care support through a chatbot EVA. You can chat with EVA on HDFC’s official website- you can see the EVA icon at the bottom right corner of the HDFC website. Sone of the services that HDFC credit cardholders can avail of through the chatbot EVA are-

  • credit card summary
  • credit card management
  • credit card blocking
  • credit card upgradation
  • credit limit increment

HDFC Contact Us Page

You can submit a complaint/feedback/query regarding any of HDFC products through the Contact Us page on the bank’s official website.

HDFC credit card customers can submit queries related to the application fee, card blocking, Priority Pass, Samsung Pay, card statements, etc. through the contact us page by following the below-mentioned steps-

  • Step 1: Choose “Credit Cards” from the product/service drop-down menu.
  • Step2: Select the type of query you want to contact the bank for- for example, annual, fee, application-related, card blocking, Priority Pass, etc. in the next two drop-down menus.

HDFC Contact Us Page

  • Step 3: A dialog box asking whether you are satisfied with the bank’s service will appear. Click/tap on No, if you want to submit your query.

HDFC Contact Us Page Pop up

  • Step 4: A form asking for additional details regarding your query will appear. Fill in the form and click/tap on Submit at the bottom of the screen. Your query is now submitted to the bank.

HDFC Contact Us Page Additional Details

Investigation/Dispute related queries

For any investigation-related queries, you can send a mail to the HDFC bank at [email protected].

The bank has also made a dispute form through which you can get your queries solved. You can fill the form here. By filling in your mobile number & other details in the form, you allow the HDFC Bank customer care to contact you via the information filled by you.

FAQs:

Yes, the NRI Phone Banking numbers for existing HDFC bank customers are available 24*7. For account opening assistance, the phone banking numbers are available every day from 9 AM to 5 PM.

Yes, for credit card-related queries, you can mail the HDFC bank customer care at mailto:[email protected].

Yes, you can call on the HDFC Bank 24*7 customer helpline number 1800 266 4332 for credit card-related issues.

Sign up for the Card Insider Weekly Newsletter!

By providing my email address, I agree to cardinsider.com’s  Privacy Policy

Thanks For Subscribing!

Please confirm the email address

Please verify your email address