With its great banking & financial services, the HDFC bank has become the largest private sector bank in India. Not only banking services & products, but HDFC Bank also provides one of the best customer care services to its customers. If you are an HDFC Bank customer, you will always get a solution for your queries/complaints no matter what sort of doubts you have. You can contact the bank through the customer helpline numbers/email or you can even write to them as they also provide you with their postal address. Following is the detailed information about the HDFC credit card customer care helpline numbers, email addresses, postal addresses, etc. Keep reading to know more:
HDFC Bank Credit Card Customer Care Helpline Numbers
- For your queries related to the credit cards, you can call the 24*7 helpline number 1800 266 4332.
- To report a complaint, you can call on the toll-free number 1800 258 3838 on all days from 8 AM to 8 PM.
HDFC Credit Card Helpline Numbers (City wise)
Following are the HDFC Bank phone banking helpline numbers for various Indian cities. These numbers are available 24*7 for reporting loss/misuse/theft of your credit card.
|City||Customer Helpline Numbers|
HDFC Bank Phone Banking Numbers for International Customers
HDFC provides dedicated helpline numbers for its NRI customers through which they can get assistance regarding their credit cards from anywhere around the world.
Existing NRI Account Holder’s queries
Following is a table with HDFC Bank NRI Phone banking numbers for the existing HDFC Bank account holders. You can contact these numbers anytime as the service is available 24×7.
NRI Account Opening Assistance
Following are the HDFC Bank’s phone banking numbers through which you can get NRI Account Opening assistance. You can contact these numbers any day between 9 AM to 5 PM.
|Country||Contact Number (toll-free)|
HDFC Credit Card Customer Care Email
If you want to report any complaint, give any feedback, or have any queries, you can also contact the HDFC Bank customer care through the following mail ID:
- For credit card related queries: [email protected]
- For other banking related queries: [email protected]
HDFC Credit Card Customer Care Postal Address
If you are not a person who believes in online or calling methods, you can also take the offline route and send a letter to the bank by post at the following addresses regarding your credit card queries/complaints-
- For communication via regular post:
Manager, HDFC Bank Cards Division,PO BOX # 8654
Thiruvanmiyur PO Chennai – 600 041
- For communication via courier:
Manager, HDFC Bank Cards Division,# 8, Lattice Bridge Road, Thiruvanmiyur,
Chennai – 600 041
HDFC Mailbox Service for International Customers
If you are an NRI customer of HDFC Bank, you may send communication regarding your query/complaint/feedback at the following mailbox addresses-
|Mailbox in the USA||HDFC Bank Ltd-NRI Customer Services, Bom/Usa/1210690/HDFC Bank, Spring, P.O. Box 688, Buffalo, Ny 14240-0688, U.S.A.|
|Mailbox in the UAE||HDFC Bank Representative Office, 104, Jumaal Majid Commercial Building, Opposite Bur Juman Centre, Trade Centre Road, P.O. Box No. 64546, Dubai, UAE|
|Mailbox in Canada||HDFC Bank Ltd – NRI Customer Services, Maa/Bom/1210689/Can, P.O. Box 59298, RPO Westwood Mall, Mississauga on L4T 4J1, Canada|
|Mailbox in Australia||Quantium Solutions (Australia) Pty Ltd., P.O. Box 5151, Minto NSW 2566, Australia.|
|Mailbox in Germany||HDFC Bank Ltd – NRI Customer Services, C/O Spring, Cgn/Bom/120690/De1, Postfach 920109, 51151 Koln.|
|Mailbox in U.K.||HDFC Bank Ltd – NRI Customer Services, Mmaa/Bom/1210690/ Uk, Po Box 66 Hounslow, Tw59rt, United Kingdom|
|Mailbox in Singapore||HDFC Bank Ltd – NRI Customer Services, MAA/BOM/1210690/SIN, Changi Airfreight Centre, P.O. BOX 955, Singapore 918116, Singapore|
HDFC Credit Card Grievance Redressal
If you are not satisfied with the customer care services provided to you, you can write to the grievance redressal officer at the following address:
Grievance Redressal Officer – Mr. Shanmugasundar R ( Grievance Redressal Officer )
Address- HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai 600041.
Alternatively, you can also call the bank’s dedicated helpline for grievance redressal- 044 – 61084900 between 9:30 am to 5:30 pm, Monday through Saturday. This helpline will not be functional on the second and fourth Saturdays of the month and on bank holidays.
Furthermore, HDFC Bank has also appointed various nodal officers that are responsible for all activities of the bank within their area of jurisdiction. In case your grievance is still unresolved even after contacting the grievance redressal officer, you may reach out to the nodal officer of your region. Following is a list of the various nodal officers appointed by HDFC along with their area of operation-
|Area of Operation||Centre||Nodal Officer of HDFC Bank||Nodal Officer Contact details|
|Andhra Pradesh and Telangana||Hyderabad||Ramadoss Ramaswamy||Address: HDFC Bank Ltd, 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad – 500 034|
|Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura||Guwahati||Shikha Jacob||Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001|
|Bihar||Patna||Shikha Jacob||Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001|
|Chattisgarh||Raipur||Vikas Vijayvergiya||Address: HDFC Bank Ltd, 179, M P Nagar, Zone-II, Near Hotel Lake Princes,Bhopal – 462011 (M.P.)|
|North, North-West, West, South-West, New Delhi and South districts of Delhi||New Delhi I||Sameer Tiwari||Address: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road,Sector 53, Gurgaon – 122002|
|North-East, Central, Shahdara, East and South-East districts of Delhi||New Delhi III||Sameer Tiwari||Address: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road,Sector 53, Gurgaon – 122002|
|Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu||Ahmedabad||Alpa Kothari||Address: HDFC Bank House, Opp. Navrangpura Jain Temple, Navrangpura, Ahmedabad – 380 009|
|Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh||Delhi II (Haryana NCR)||Manish Anand||Address: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002|
|Himachal Pradesh, Punjab, Union Territory of Chandigarh and 3 – Districts of Haryana – Panchkula, Ambala and Yamuna Nagar||Chandigarh||Ashok Puri||Address: HDFC Bank Ltd, Bank House, Plot No – 28, Industrial Area, Phase I, Chandigarh. Area Pin Code: 160002|
|Jammu and Kashmir||Jammu||Manish Anand||Address: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002|
|Jharkhand||Ranchi||Shikha Jacob||Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001|
|Karnataka||Bangalore||Anil Varughese||Address: HDFC Bank Ltd, First floor,103/31, 26th Main Road, 4th T Block, Jayanagar, Near SSMRV College, Bangalore – 560041|
|Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).||Thiruvananthapuram||Jitheesh Janardhanan||Address: HDFC Bank Ltd. Cordial Residency Towers, Opposite Kurups Lane, Sasthamangalam, Thiruvananthapuram – 695010|
|Madhya Pradesh||Bhopal||Vikas Vijayvergiya||Address : HDFC Bank Ltd, 179, M P Nagar, Zone -II, Near Hotel Lake Princes, Bhopal – 462011 (M.P.)|
|Districts of Mumbai, Mumbai Suburban and Thane||Mumbai I||Ravi Mukherjee||Address: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013|
|Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa||Mumbai II||Punam Naik||Address: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013|
|Odisha||Bhubaneswar||Shikha Jacob||Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001|
|Rajasthan||Jaipur||Parul Sharma||Address: HDFC Bank Ltd, A-8 Hanuman Nagar (A), Jaipur – 302021Rajasthan|
|Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands||Chennai||Sundar Krishnamoorthy||Address: HDFC Bank Ltd., Prince Kushal Towers, First Floor, A Wing, 96, Anna Salai, Chennai – 600002.|
|Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)||Kanpur||Basant Kumar||Address: HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, LucknowArea Pin Code: 226001|
|Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)||Dehradun||Basant Kumar||Address: HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, LucknowArea Pin Code: 226001|
|West Bengal and Sikkim||Kolkata||Shikha Jacob||Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001|
|You can also file your complaint with any of the nodal officers through online complaint form.||Online Complaint Form|
Other Important Customer Care Services
We have already covered all the major channels through which you can get assistance regarding your HDFC credit card. Recently, the bank has introduced some new channels to provide assistance to its customers.
HDFC Bank Whatsapp Banking
Apart from the traditional customer care solutions, HDFC has recently also started providing assistance and support to its customers through Whatsapp. Some of the services that can be availed of by HDFC credit cardholders via Whatsapp banking include-
- checking credit card outstanding balance.
- checking the number of Reward Points earned.
- checking the credit limit currently available on the credit card.
How to activate Whatsapp Banking?
To activate Whatsapp Banking on your HDFC account-
- Save the number 7065970659 on your smartphone and send “SUB“.
- Now begin chatting with the Whatsapp bot by sending “Hi“.
You can always deactivate Whatsapp Banking on your account by simply sending “UNSUB” to the same number.
HDFC Chatbot EVA
To make customer assistance easily accessible to the customers, HDFC also provides basic customer care support through a chatbot EVA. You can chat with EVA on HDFC’s official website- you can see the EVA icon at the bottom right corner of the HDFC website. Sone of the services that HDFC credit cardholders can avail of through the chatbot EVA are-
- credit card summary
- credit card management
- credit card blocking
- credit card upgradation
- credit limit increment
HDFC Contact Us Page
You can submit a complaint/feedback/query regarding any of HDFC products through the Contact Us page on the bank’s official website.
HDFC credit card customers can submit queries related to the application fee, card blocking, Priority Pass, Samsung Pay, card statements, etc. through the contact us page by following the below-mentioned steps-
- Step 1: Choose “Credit Cards” from the product/service drop-down menu.
- Step2: Select the type of query you want to contact the bank for- for example, annual, fee, application-related, card blocking, Priority Pass, etc. in the next two drop-down menus.
- Step 3: A dialog box asking whether you are satisfied with the bank’s service will appear. Click/tap on No, if you want to submit your query.
- Step 4: A form asking for additional details regarding your query will appear. Fill in the form and click/tap on Submit at the bottom of the screen. Your query is now submitted to the bank.
Investigation/Dispute related queries
For any investigation-related queries, you can send a mail to the HDFC bank at [email protected].
The bank has also made a dispute form through which you can get your queries solved. You can fill the form here. By filling in your mobile number & other details in the form, you allow the HDFC Bank customer care to contact you via the information filled by you.
Yes, the NRI Phone Banking numbers for existing HDFC bank customers are available 24*7. For account opening assistance, the phone banking numbers are available every day from 9 AM to 5 PM.
Yes, for credit card-related queries, you can mail the HDFC bank customer care at mailto:[email protected].
Yes, you can call on the HDFC Bank 24*7 customer helpline number 1800 266 4332 for credit card-related issues.