Axis Bank Credit Card Customer Care Number/E-Mail ID

The Axis Bank provides its customers with phone banking services so that it gets easier for valuable customers to reach out to the bank in no time. Emergency services like blocking of cards in case of card loss/theft are available 24*7.  The customer care executive will assist you to the best of their expertise when it comes to queries/complaints related to credit cards. The Axis Bank not only provides services to domestic customers but to international customers as well. The Axis Bank provides 4 level customer services through which customers can reach out to the bank which will be discussed in detail hereafter.

Axis Bank Credit Card Customer Care Numbers

The retail phone banking numbers of Axis Bank Credit Cards for the domestic customers are:1860-419-5555, 1860-500-5555, and for the international customers is +91 40 67174100. The Axis Bank provides you with an Emergency helpline number  +91-22-67987700. The Interactive Voice Response (IVR Services) is available 24*7, however, the services related to credit cards and accounts are only available from 8 am to 8 pm.

Axis Bank Credit Card Customer Care Email Address:

Axis Bank customers can avail of the email webform to submit their credit card queries online also. Follow the below-mentioned steps to submit your query via email.

Step 1: Go to Axis bank’s official website and click on support.
Step 2: You will be redirected to a support page and scroll down to reach us here options and select ‘connect via email’.
Step 3: In the pop-up slide choose the product as ‘cards’ in start selection here and then credit cards in continue selecting.
Step 4: select your issue from the ‘choose your query’ menu and then sub-issue.
Step 5: Click on the Email button and you will be redirected to a new page.
Step 6: Enter your registered email address and captcha in the given fields.
Step 7: Click on Verify.

Axis Bank Credit Card International Customer Care Numbers

The customers can also contact the bank from outside India using the below given toll-free numbers: NRI Phone Banking

Axis Bank Credit Card Queries & Complaints

Following is a list of queries that can be resolved and banking tasks that can be done by contacting Axis Credit Card customer care:

• Get Basic Details of Your Credit Card: You can contact your credit card customer care to get basic information like your account balance, available credit limit, reward points summary, payment due date, etc.
• Credit Card PIN Generation: You can also contact your credit card customer care if you need any assistance with your credit card PIN generation. You can also contact them if you want to reset the PIN of your credit card.
• Upgrade Credit Card: If you want to get a higher credit limit on your Axis Bank Credit Card or you want to upgrade to a better credit card, you can contact your credit card customer care and ask them to help you with the same.
• Block Your Credit Card: If you want to get your credit card blocked instantly, you can contact your credit card customer care. They will ask you the reason why you want to block your card and once the reason is verified, your card will be blocked in seconds.
• Get All Your Queries Solved: If you have any queries related to your Axis Bank Credit Card, like bill payment, reward points redemption, or anything, you can contact the Axis Bank credit card customer care and they will help you for sure.

Other Ways To Contact Axis Bank Credit Card Customer Care

Other than the helpline numbers and email addresses mentioned above, you can also contact the Axis Credit Card customer care via the following ways:

SMS Banking

Axis Bank customers can use SMS banking to gain information regarding their credit cards. You need to send messages with the dedicated keywords from your registered mobile number to 56161600 or +918691000002. The keywords for designated services are as follows:

Contact Via Axis AHA:

Axis AHA by Axis Bank is the easiest and the fastest way to get in touch with the Bank’s Virtual Assistant “Axis AHA”. This virtual assistant can also be used to get in touch with the Axis Customer Service executive. Using this feature, you can have a live chat with the customer executive and get your query related to credit cards resolved as soon as possible.

How to use Axis AHA

Step 1: Visit the Axis Bank official website and you will find ‘Axis AHA’ in the below right corner or click here to access the Axis Bank Virtual Assistant.
Step 2: Axis AHA will ask you to log in to your net banking account, click on Login Now.
Step 3: Using your login ID and password log in to your account and submit your credit card query.

Sending queries in writing

In case you are not comfortable in contacting the Axis Bank customer support then you can also send your queries related to credit cards in writing to the postal addresses.

Corporate Office: you can send your query to the corporate office too. The corporate office of the bank is situated in Worli, Mumbai.

Registered Office: The registered office of the bank is located in Ahmedabad and you can reach out via calling +91-79-66306161.

Registrar & Transfer Agent: the office of the registrar and transfer agent is situated in Hyderabad.

Company Secretary: you can also contact the company secretary of the bank at +91 22-24252525.

Axis Bank Credit Card Grievance Redressal:

Level 1: Queries, Request, or Complaint Redressal

The first stage includes getting in touch with the Axis Bank credit card Customer Care either by Live Chat, Calling, emailing, or visiting the branch for the complaint redressal.

Level 2: Write to the Nodal Officer

In case you are not satisfied with the response received at the first level or haven’t received any response within 10 days then you can approach the bank’s Nodal Officer either by emailing or sending a handwritten letter. You can download the grievance form from the bank’s site and send it to the address mentioned in the form. You can email your query by lodging a query by filling out the web form provided on the bank’s site only.

Level 3: Write to the Principal Nodal Officer

After contacting the bank through first and second-level ways and you are still not happy with their response then you can contact the bank’s principal nodal officer either by filling the online email form or by sending a grievance letter to the bank’s postal address mentioned in the grievance letter. You can contact the principal nodal officer if you haven’t received any information within 10 days.

Level 4: Ombudsman

If your issue related to credit cards still remains unresolved even after approaching the bank at levels 1, 2, and 3 then you can take the matter to the Banking Ombudsman within 30 days of sending the query to the Principal Nodal Officer. Under section 8 of the Banking Ombudsman Scheme 2006, certain grounds are explained on the basis of which you can approach the Banking Ombudsman under Section 9 for the grievance redressal.

List of state-wise Nodal Officers’ Offices:

The customers can contact the nodal officers of their from the below-given table: