By Divya Shokeen
Updated On October 20, 2021

The Axis Bank provides its customers with phone banking services so that it gets easier for valuable customers to reach out to the bank in no time. Emergency services like blocking of cards in case of card loss/theft are available 24*7.  The customer care executive will assist you to the best of their expertise when it comes to queries/complaints related to credit cards. The Axis Bank not only provides services to domestic customers but to international customers as well. The Axis Bank provides 4 level customer services through which customers can reach out to the bank which will be discussed in detail hereafter. axis bank credit card customer care

Axis Bank Phone Banking

The retail phone banking numbers of Axis Bank Credit Cards for the domestic customers are:1860-419-5555, 1860-500-5555, and for the international customers is +91 40 67174100. The Axis Bank provides you an Emergency helpline number  +91-22-67987700. The Interactive Voice Response (IVR Services) is available 24*7, however, the services related to credit card and account are only available from 8 am to 8 pm.

1-860-419-5555
1-860-500-5555
+91-22-67987700 (24x7 emergency helpline number for blocking credit cards)

The customers can also contact the bank from outside India using the below given toll-free numbers:NRI Phone Banking

Country  Toll-free numbers
USA 1855-205-5577
UK 0808-178-5040
Singapore 800-1206-355
Canada 1855-436-0726
Australia 1800-153-861
UAE 8000-3570-3218
Saudi Arabia 800-850-0000
Qatar 00-800-100-348

SMS Banking

Axis Bank customers can use SMS banking to gain information regarding their credit cards. You need to send messages with the dedicated keywords from your registered mobile number to 56161600 or +918691000002. The keywords for designated services are as follows:

Account Balance BAL
Credit Card Activation ACA
Credit Card Payment CCP
Credit Card Balance CARDBAL
Credit Card available balance limit AVAILBAL
E-statement on the registered mobile number ESTMT
Update mobile number UPDATEM

Contact Via Axis AHA:

Axis AHA by Axis Bank is the easiest and the fastest way to get in touch with the Bank’s Virtual Assistant “Axis AHA”. This virtual assistant can also be used to get in touch with the Axis Customer Service executive. Using this feature, you can have a live chat with the customer executive and get your query related to credit cards resolved as soon as possible.

How to use Axis AHA

Step 1: Visit the Axis Bank official website and you will find ‘Axis AHA’ in the below right corner or click here to access the Axis Bank Virtual Assistant.
Step 2: Axis AHA will ask you to log in to your net banking account, click on Login Now.
Step 3: Using your login ID and password log in to your account and submit your credit card query.

Reach Axis Bank via email:

Axis Bank customers can avail of the email webform to submit their credit card queries online also. Follow the below given steps to submit your query via email.

Step 1: Go to Axis bank’s official website and click on support.
Step 2: You will be redirected to a support page and scroll down to reach us here options and select ‘connect via email’.
Step 3: In the pop-up slide choose the product as ‘cards’ in start selection here and then credit cards in continue selecting.
Step 4: select your issue from the ‘choose your query’ menu and then sub-issue.
Step 5: Click on the Email button and you will be redirected to a new page.
Step 6: Enter your registered email address and captcha in the given fields.
Step 7: Click on Verify.

Sending queries in writing

In case you are not comfortable in contacting the Axis Bank customer support then you can also send your queries related to credit cards in writing to the postal addresses.

Corporate Office: you can send your query to the corporate office too. The corporate office of the bank is situated in Worli, Mumbai.

Registered Office: The registered office of the bank is located in Ahmedabad and you can reach out via calling +91-79-66306161.

Registrar & Transfer Agent: the office of the registrar and transfer agent is situated in Hyderabad.

Company Secretary: you can also contact the company secretary of the bank at +91 22-24252525.

Corporate Office Axis Bank ltd., ‘Axis House’, C-2, Wadia International Centre, Pandurang, Budhkar Marg, Worli, Mumbai- 400 025 Call: +91-22-24252525,
+91- 22-43252525
Fax: +91-22-24251800
Registered Office Axis Bank Ltd., ‘Trishul’, 3rd Floor, Opp. Samartheshwar Temple, Near Law Garden, Ellisbridge, Ahmedabad- 380 0006 Call: +91-79-66306161
Fax: +91-79-26409321
Registrar & Transfer Agent M/S Karvy Computershare Private Ltd. Unit: Axis Bank ltd. Karvy selenium tower B, Plot 31-32, Gachibowli, Finance District, Nanakramguda, Hyderabad- 500 032 None
Company Secretary Axis Bank Limited, Axis House, C-2 Wadia International Centre, Pandurang Budhkar Mar, Worli- Mumbai- 400 025 Call: +91 22-24252525,
+91 22-43252525
Fax: +91-22-24251800

Axis Bank Credit Card Grievance Redressal:

Level 1: Queries, Request, or Complaint Redressal

The first stage includes getting in touch with the Axis Bank credit card Customer Care either by Live Chat, Calling, emailing, and visiting the branch for the complaint redressal.

Level 2: Write to the Nodal Officer

In case you are not satisfied with the response received at the first level or haven’t received any response within 10 days then you can approach the bank’s Nodal Officer either by emailing or sending a handwritten letter. You can download the grievance form from the bank’s site and send it to the address mentioned in the form. You can email your query by lodging a query by filling out the web form provided on the bank’s site only.

Level 3: Write to the Principal Nodal Officer

After contacting the bank through first and second-level ways and you are still not happy with their response then you can contact the bank’s principal nodal officer either by filling the online email form or by sending a grievance letter to the bank’s postal address mentioned in the grievance letter. You can contact the principal nodal officer if you haven’t received any information within 10 days.

Level 4: Ombudsman

If your issue related to credit cards still remains unresolved even after approaching the bank at levels 1, 2, and 3 then you can take the matter to the Banking Ombudsman within 30 days of sending the query to the Principal Nodal Officer. Under section 8 of the Banking Ombudsman Scheme 2006, certain grounds are explained on the basis of which you can approach the Banking Ombudsman under the Section 9 for the grievance redressal.

LEVELS EMAIL CALL
Level 1 www.axisbank.com/support/ 1860-419-5555, 1860-500-5555
Level 2 [email protected] 8061865200
Level 3 [email protected] 8061865200

List of state-wise Nodal Officers’ Offices:

The customers can contact the nodal officers of their from the below-given table:

Area of operation Centre Name of Nodal Officer Contact details
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu Ahmedabad Mr. Ankur Agarwal Address: Axis Bank Ltd. 3rd floor, Shivalik - IshaanNr. C N Vidyalaya, Ambawadi, Ahmedabad 380006. Landline No: 079-40225106 E-mail Id: [email protected]
Karnataka Bangalore Mr. T V R Prasad  Address: Axis Bank Ltd., No 8, Nitesh Times Square, 2nd Floor, M G Road, Opp to Adiga's Hotel, Bangalore 560001. Landline No: 080 - 68047212 E-mail Id: [email protected]
Madhya Pradesh Bhopal Mr. D B Kiran Address: Axis Bank Ltd. Bhopal Circle Office, "The Infinity", 2nd Floor, M.P Nagar, Zone II, Bhopal- 462011 (Madhya Pradesh). Landline No: 0755-4097920 E-mail Id: [email protected]
Odisha Bhubaneswar Mr. Satya Bhusan Rout Address: Axis Bank Ltd, Circle Office, Parthasarathi Complex, First Floor, Holding No-2766, Ward No-36, Sachivalaya Marg Road, G.P.O, Bhubaneswar - 751001. Landline No: 0674-2598912 E-mail Id: [email protected]
Himachal Pradesh, Punjab,Union Territory of Chandigarh and 3 - Districts of Haryana - Panchkula, Ambala and Yamuna Nagar Chandigarh Mr. Gurmeet Singh Bhatia Address: Axis Bank Ltd. Plot 149, 1st Floor, Industrial Area Phase-1, Chandigarh, PIN CODE – 160002. Landline No: 0172-4963038 E-mail Id: [email protected]
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands Chennai Mr. P. Devarajan Address: Axis Bank Ltd., Chennai Circle Office, II Floor, No.3, Club House Road, Chennai-600002. Landline No: 044-61372067 E-mail Id: [email protected]
Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Dehradun Mr. Varun Sarin Address: Axis Bank Ltd. Dehradun Circle Office, 2nd floor, NCR Plaza, New Cantt. Road, Hathibarkala Dehradun,Uttarakhand 248001. Landline No: 0135-6679991 E-mail Id: [email protected]
North, North - West, West, South - West, New Delhi and South districts of Delhi Delhi I Mr. Sandeep Dam Address: Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector128, Noida, UP - 201304. Landline No: 0120-6210005 E-mail Id: [email protected]
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh Delhi II (Haryana NCR) Mr. Sandeep Dam Address: Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector128, Noida, UP- 201304. Landline No: 0120-6210005 E-mail Id: [email protected]
North - East, Central, Shahdara, East and South - East districts of Delhi  Delhi III Mr. Sandeep Dam Address: Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector 128, Noida, UP - 201304. Landline No: 0120-6210005 E-mail Id: [email protected]
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura Guwahati  Mr. Chanchal Bhattacharya Address: Axis Bank Ltd. Circle Office, Chibber House 3rd floor.G.S.Road. Guwahati-781005. Landline No: 0361-2349978 E-mail Id: [email protected]
Andhra Pradesh and Telangana Hyderabad Mr. Kota Bhaskara Rao Address: Axis Bank Ltd., Hyderabad Circle Office, Abhinandan Towers, 6-3-249/3, Road No:1, Banjara Hills, Hyderabad – 500034. Landline No: 040-47476602 E-mail Id: [email protected]
Rajasthan Jaipur  Mr. Prasanta Roy Chowdhury Address: Axis Bank Ltd. Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur – 302006. Landline No: 0141-4076752 E-mail Id: [email protected]
Jammu and Kashmir Jammu Mr. Satvinder Singh Sandhu  Address: Axis Bank Ltd. S.C.O. 390, Sector 20, Urban Estate, Panchkula - 134 112. Landline No: 0172-4341002 E-mail Id: [email protected] 
Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Kanpur Mr. Amit Agnihotri Address: Axis Bank Ltd., Circle Office, 1st Floor, UPRNSS Building, G4/5-B, Sector 4, Gomti Nagar Extension, Near CMS School. Lucknow – 226 010. Landline No: 0522-4503902 E-mail Id: [email protected]
West Bengal and Sikkim  Kolkata Mr. Ajit Kumar Tripathy Address: Axis Bank Ltd. 5 Shakespeare Sarani, Kolkata Circle Office, Kolkata - 700071. Landline No: 033-2282 0210 E-mail Id: [email protected]
Districts of Mumbai, Mumbai Suburban and Thane Mumbai I Mr. A V S Sarma Address: Axis Bank Ltd, 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071. Landline No: 022-45051296 E-mail Id: [email protected]
Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa Mumbai II Mr. A V S Sarma Address: Axis Bank Ltd, 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071. Landline No: 022-45051296 E-mail Id: [email protected]
Bihar Patna Mr. Abhay Kumar Deepak Address: Axis Bank Ltd. Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013. Landline No: 0612-2271041 E-mail Id: [email protected]
Chattisgarh  Raipur Mr. Byomaranjana Panda Address: Axis Bank Ltd. Raipur Circle Office 2nd floor, Simran Tower, Jeevan Bima Marg, Raipur, Chattisgarh - 492 001. Landline No: 0771-4002084 E-mail Id: [email protected]
Jharkhand Ranchi Mr. Abhay Kumar Deepak Address: Axis Bank Ltd. Circle Office, 2nd Floor, Plot No . 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013. Landline No: 0612-2271041 E-mail Id: [email protected]
Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). Thiruvananthapuram Mr. Renny Jose Address: Axis Bank Ltd. Circle Office, 5th Floor, Chicago Plaza, Rajajai Road, Kochi - 682 035, Kerala. Landline No: 0484-4422089 E-mail Id: [email protected]

FAQs:

To block your credit card you need to login to the Axis Bank account and then the support page. Choose the services between blocks or replace a credit/debit card under ‘Get It Done Instantly’ on the support home page. Enter your registered mobile number and a one time password will be generated, enter that OTP and select the card and submit it. There is another way you can call the bank on the retail banking numbers provided in this article above and get your card blocked. You can also call on +91-22-67987700  to get your credit/debit cards blocked.

No, the services related to credit card and account are only available from 8 am to 8 pm but in case your credit card gets lost then you can contact the The Axis Bank credit card customer care 24*7 emergency helpline number.

Yes, the Axis Bank provides you two toll free numbers that are 1860 419 5555 and 1860 500 5555.

On not receiving the response from the principal nodal officer you can file the grievance redressal under section 9 of the Banking Ombudsman Scheme 2006 before the Banking Ombudsman within the 30 days.

No, you need to follow the hierarchy in order to contact the principal nodal officer. In case of no response from level 1 and level 2 or if you are not satisfied with the responses then you can approach the principal nodal officer. You can mail your query or send it via post.