By Shubham Sharma
Updated On October 20, 2021

YES Bank offers a constant and high-end customer experience to its clients. The bank constantly yes bank credit card customer care strives for building a long-lasting relationship with its customers by providing you with various access channels to resolve your queries. You can always reach out to the customer executive at YES Bank by calling a 24/7 toll-free customer care number. In addition to this, you can also connect to customer support through email. If your issue remains unresolved beyond the stipulated time period you can seek redressal for grievances. Following is the detailed information about the Kotak Mahindra bank credit card customer care helpline numbers, email addresses, postal addresses, etc

YES Bank Credit Card 24/7 Customer Helpline

YES Bank customers can get in touch with the customer representative at the 24/7 toll-free number to raise a request. The YES Bank credit cardholders can get in touch at the below-mentioned number to resolve their queries.

Customers  Helpline number
For Every Customer 1800 103 1212
For YES FIRST Exclusive Customers 1800 103 6000
For NRI Customers +91 22 49350000  

How to get your YES Bank credit card blocked in case of fraudulent transactions or unauthorized transactions?

YES Bank customers can get their credit card blocked in case of fraudulent transactions or unauthorized transactions reported in various ways. You can reach out on the 24/7 customer helpline number at 1800 103 1212/ +91 22 49350000 (for NRI customers)

YES Bank customers can also block their credit card via sending an SMS at +91 9840909000. To block your YES Bank credit card send an SMS BLKCC< Last 4-digit of your card number> from your registered mobile number.

You can also get your credit card blocked through your net banking or mobile application.

Once your credit card has been blocked you notify the customer care same. You shall be issued a replacement card by the bank. The replacement credit card shall be dispatched by the bank within a period of 7 business days.

YES Bank Credit Card Customer Helpline for NRI Customers

Foreign customers can contact the 24/7 customer helpline number and request assistance. These are specific country-based helpline numbers for the Kotak Mahindra Bank customer living abroad.

Countries Helpline Numbers
USA 1833 380 0149
Canada 1833 491 0559
United Kingdom 800 048 9153
UAE 800 3570 3089

* Foreign customers can also use the abroad helpline number at (+91 22 6204 2001) to request service. The customer will be charged per the rate applicable

YES Bank Customer Care Email ID

YES Bank customers can reach out to the customer’s service executive by sending mail with their queries and complaints at the following mentioned address.

You can request service by dropping an email at the following mentioned address [email protected]

YES Prosperity credit card customers can reach out at this mentioned email address [email protected]

YES First credit card customers can contact at this address [email protected]

YES Bank Grievance Redressal

If you aren’t satisfied with the response or the issue still remains unresolved you can always reach out to the YES Bank grievance redressal with your complaints. YES Bank follows a 4-tiered grievance redressal mechanism to solve your queries.

Level 1: You can visit the nearest bank branch and contact the customer service center with your queries using any of the modes mentioned above.

Level 2: If the issue still remains unresolved, you can always reach out to the grievance redressal officer of YES Bank

Sangeeta P Head – Grievance Redressal
YES Bank Limited
YES Bank House,
Off Western Express Highway,
Santacruz East, Mumbai 400055
Email: [email protected]
Phone No: 022-39489373

Level 3: Furthermore, you can also reach out to the Principal Nodal Officer of YES Bank with your complaints.

Shefali Singh Moza
Principal Nodal Officer
YES Bank Limited
YES Bank House,
Off Western Express Highway,
Santacruz East, Mumbai 400055
Email: [email protected]
Phone No: 022-39489374

Level 4: You can contact the banking ombudsman to solve your issue if remains unresolved for more than 30 days.

How Can I Write My Queries to YES Bank?

You can write to the YES Bank head office or at the Regional corporate office about your queries and complaints requesting support or assistance as required.

Head Office– YES Bank Head Office is situated in Mumbai Maharashtra. You can reach out to the bank officials and connect through the following mail [email protected]

Northern Regional Corporate Office– The Regional corporate office is located in Noida, Uttar Pradesh. You can get in touch with the bank officials and connect through the mail at [email protected]

Head Office YES Bank Tower, IFC – 2 15th Floor, Senapati Bapat Marg Elphinstone (W) Mumbai 400 013 Email: [email protected]
Northern Regional Corporate Office YES BANK Ltd, Max Towers, Level 4,5 & 14A Sector 16B, Noida Uttar Pradesh 201301

 

FAQs:

YES Bank customers can reach out on the 1800 103 6000 24/7 toll-free customer care number with your queries.

You can block your YES Bank credit card by sending an SMS BLKCC< Last 4-digit of your card number> from your registered mobile number.

Yes, you can get the required information related to Reward points accrued on your YES Bank credit card by calling customer care.