By Bharti Bisht
Updated On May 22, 2024

Being a multinational public sector bank & the largest bank in India, the State Bank of India provides great banking services to its customers. One of its greatest products includes the Credit Cards issued by the SBI Cards & Payment Services Limited, a payment solutions provider company launched by SBI in 1998. Along with providing the credit cards with the best offers & benefits, SBI Credit Card customer care service is provided by the SBI card to clear all the doubts of its customers. sbi credit card customer care

If you have any queries, you can reach out to the SBI credit card customer care helpline through call, SMS, email, social media, or you can even send a letter at their postal address. The SBI cardholders also get a 24*7 customer care service if they are outside India & they need emergency credit card-related help. The SBI cardholders can avail of any of the following services at their convenience to register their complaints or to get their queries answered.

SBI Credit Card Helpline Numbers

In case of any queries or help required, you can contact the SBI Card customer support by calling them at the following numbers:

  • 1800 180 1290 (SBI Credit Card customer care toll-free number)
  • 1860 500 1290
  • 1860 180 1290
  • 39 02 02 02 (use the local STD code as prefix)

These customer care helpline numbers are available 8 AM – 8 PM every Monday to Saturday.

SBI Card Missed Call Service

SBI Card also provides missed call service to make it even easier for you to contact the SBI Card customer care to get your account details. You can avail of the Missed call service for the following purposes (XXXX stands for last 4 digits of your credit card number):

Information needed Mobile Number to give a missed call on
For balance inquiry 8422845512
To know the last payment status 8422845515
To get Reward Points summary 8422845514
To know available credit and cash limit 8422845513

SBI Card Customer Care SMS Service

The SBI Card also provides SMS Service to its customers. You just need to send an SMS to 5676791 to get the information about your credit card. Following is a table that shows how you can avail of the SMS service to get different types of information:

Information needed Mobile Number to give a missed call on
For balance inquiry BAL XXXX
To know the last payment status PAYMENT XXXX
To get Reward Points summary REWARD XXXX
To know available credit and cash limit AVAIL XXXX
To request a duplicate statement DSTMT XXXX MM
To subscribe to an e-statement ESTMT XXXX
To get your card blocked BLOCK XXXX

SBI Credit Card Customer Care Email Service

As an SBI cardmember, you can also send your query/complaint/feedback to the SBI Card customer care via email by logging in here. You can log in by entering your registered mobile number/card details/user ID & password.

SBI Card customer care Email service
SBI Card customer care Email service

After logging in, you will be able to see the option ‘Mailbox’ on the left side of your screen. Click on Mailbox & Select the option ‘Compose.’ It will ask you to choose the category of your complaint/query/feedback that you can choose from an array of options available on your screen. Choose the sub-category after that & give the required additional information.

The interaction between you & SBI card customer care will be saved with a unique interaction ID that will be sent to you on your registered mobile number. You will get the responses from the SBI Card customer care on your registered email ID as well as in your account on

Write To the SBI Card Customer Service

If you are not the one who considers online or calling methods good to reach customer care, you can also write your complaint/query in a letter and sent that to the following postal address:

Head office address – SBI Card, Correspondence Department, DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Building 3, DLF Cyber City, Gurgaon – 122002, Haryana, India.

Correspondence address – SBI Card, P.O. Bag 28, GPO, New Delhi – 110001.

Following are the addresses of a few more SBI Card offices in different cities:

City SBI card Office Address
Kolkata SBI Card, 3rd floor, Block A, Apeejay House, 15 Park Street, Kolkata, West Bengal, India - 700016
Chennai SBI Card, 10th Floor, TVH Agnitio Park, No.141 Rajiv Gandhi Salai, Kandanchavadi, Chennai, Tamil Nadu, India-600096
Ahmedabad SBI Cards & Payment Services Ltd, No.117, 2nd Lobby,1st Floor, Sakar – IX Building, Ashram Road, Navrangpura, Ahmedabad India-380009
Hyderabad SBI Card, Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza S.P. Road, Secunderabad,Telangana, India-500003
Bangalore SBI Card, Unit Nos. 1001 – 1002, 10th Floor, A- Block, Embassy Heights, 13, Magrath Road, Ashok Nagar, Bangalore,Karnataka, India-60025
Lucknow SBI Card, 3rd Floor, TC-14, Vibhuti Khand, Gomti Nagar, Lucknow,Uttar Pradesh, India-226016
Jaipur SBI Card, 409, 4th Floor, Corporate Park, Ajmer Road,Jaipur, Rajasthan, India-302006
Chandigarh SBI Card, 1st Floor, Plot No-57, Industrial Area, Phase-1, Chandigarh, India
Mumbai SBI Card, 301-B, 3rd Floor, Silver Utopia, Cardinal Gracious Road (Guru Hargovindji Road), Andheri East, Chakala, Mumbai Rural, Maharashtra, India- 400059
Pune SBI Card, 6th Floor, Suyog Platinum (Adjacent to Conrad Hotel), Mangaldas Road, Pune, Maharashtra, India- 411001
Bhubaneshwar SBI Card, Plot No-766, Shaheed Nagar, Bhubaneshwar,Orissa, India-751007

SBI Card Helpline Numbers for International Customers

If you are an NRI SBI Card Credit Cardholder, you may contact the card issuer at the following helpline numbers in case you need any assistance regarding your SBI Card credit card-

Country Toll-Free Number
Australia 1800 012 473
UK 808 101 7633/ 0808 2347 343
Singapore 800 101 2333
Canada 1866 3284 209/1855 7395 071
France 800 740 849
Germany 800 183 0736
Hong Kong 800 932 045
Italy 800 789 407
Japan 006 633 812 439
New Zealand 800 449 909
Netherlands 800 022 3031
Oman 800 757 92
Qatar 00800 100 157
Russia 810 800 293 010 12
South Africa 800 982 360
Saudi Arabia 800 814 4209
Bahrain 80 801 724
Australia 1800 012 473
UAE 800 091 190 05
Belgium 80 076 562

SBI Card Grievance Redressal

In case your query/complaint is not resolved by SBI Card’s query/complaint resolution teams, you can always reach out to the card issuer’s nodal officer to get your grievance heard. You can contact SBI Card’s nodal officer through the following channels-

  • Telephone Helpline: 1860 180 7777
  • Email ID: [email protected]
  • Postal Address: Nodal Officer, SBI Card, PO Bag 28- GPO, New Delhi-110001

SBI Card Escalation Matrix Service

If you are not satisfied with the response or the customer care service provided by the SBI Card, you can escalate your query/interaction through the SBI Card escalation matrix or you can simply give a call at 1860-180-7777. If your query is taking too long to be solved, they will either try to solve it at the earliest or will keep you posted with timelines.

Other Ways To Connect To SBI Card Customer Service

Twitter – You can connect to the SBI Card on Twitter @SBICard_Connect.

Fax – You can fax your credit card application & documents to the SBI Cards & Payments Services Ltd. at 0124-2567131.

For IRCTC SBI Cards – The IRCTC SBI cardholders can contact the SBI credit card customer care by calling at 1860 500 1295/39 02 12 12 (add local STD code as prefix)/1800 180 1295.


If you are not satisfied with the response you have got, you can escalate your query through the SBI Card escalation matrix or you can call 1860-180-7777.
You can contact the SBI Card customer helpline number anytime between 8 AM & 8 PM from Monday to Saturday. For emergency card-related help outside India, you can contact the 24*7 Visa helpline number anytime.
Yes, you can get the information about your Reward Points just by giving a missed call on 8422845514.
Yes, you can contact the SBI Card customer care on a toll-free number that is 1800 180 1290.