By Shubham Sharma
Updated On January 31, 2022

Standard Chartered Bank is driven to value its customer by providing them Standard-Chartered-Bank-Customer-care with best in class customer experience. You can reach out at the toll-free customer helpline number with your queries and complaints. The bank provides different helpline numbers for both domestic and international customers. You can use net-banking or call the helpline number provided by the bank to get your credit card blocked in case of any fraudulent transactions. Keeping emergency situations in mind, the bank also provides you with toll-free numbers and 24*7 helpline numbers to its customers. Following is the detailed information about the Standard Chartered bank credit card customer care helpline numbers, email addresses, postal addresses, etc.

Standard Chartered Bank Credit Card Customer Care Numbers

For any queries, doubts, or complaints related to your Standard Chartered Bank Credit Card, you can contact the bank’s customer care at any of the following helpline numbers:

Customer Helplines Contact Details
Toll-Free Helpline number 6601 4444/ 3940 4444/ 1800 345 1000
24/7 Toll-free Customer helpline number (Premium Banking customer) 66011500/39401500/1800 425 1000/1800 345 5000
24/7 Toll-free Customer helpline number (Priority Banking customer) 66012424/39402424/6601242/3940242/1800 525 8390

* You can call on Standard Chartered Bank toll-free customer care number between 8:00 am to 8:00 pm.

Standard Chartered Bank Customer Care City-Wise Numbers

For the customers living in different cities of India, the Standard Chartered Bank has specified different helpline numbers. Following are the city-wise customer helpline numbers that you can use if you need any assistance related to your Standard Chartered Credit Cards:

Phone Banking Contact Information

Cities Contact Details
Ahmedabad, Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, and Pune 6601 4444/3940 4444
Jalgaon, Guwahati, Cuttack, and Mysore, Thiruvananthpuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, and Saharanpur 1800 345 1000
Gurgaon, Noida 011 - 39404444/011 - 66014444
Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara 6601 444 / 3940 4444
Siliguri 1800 345 5000

24/7 Premium Banking Contact Information

Cities Contact Details
Allahabad, Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Coimbatore, Ernakulam, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, and Vadodara 6601150 / 3940150
Siliguri 1800 345 5000
Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi, Pune 66011500 / 39401500
Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthapuram, Vishakhapatnam, Proddatur, Dehradun, Mathura, Saharanpur, Thane 1800 425 1000
Gurgaon & Noida 011-660115000 / 11-39401500

Priority Banking Helpline

Cities Contact Details
Dehradun, Guwahati, Howrah, Jalgaon, Mathura, Proddatur, Mathura, Saharanpur, Siliguri, Thane 1800 525 8390
Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi, Pune 66012424 / 39402424
Allahabad, Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Coimbatore, Ernakulam, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara 6601242 / 3940242
Gurgaon & Noida 011-660124240/ 11-39402424

Standard Chartered Bank Credit Card Customer Care Email

If you want to contact the Standard Chartered Bank Credit Card customer care via mail, you can simply write your queries and send them to the bank via mail using the following contact details:

Queries Email Id
To register your queries and complaints [email protected]
Reporting issue for Priority banking customers [email protected]
Credit card related queries [email protected]
Reporting issues to the higher officials of the bank [email protected]

Standard Chartered Credit Card International Helpline Numbers

Overseas customers can also get in touch with the Standard Chartered Bank customer support and request service. The country-wise customer helpline number of Standard Chartered Bank are listed below in the table. You can check the helpline number for your respective country and contact your credit card customer care through the same:

Location Contact Details
Singapore 8001012407
Malaysia 1800815063
Philippines 180011101121
Bahrain 80801129
Hongkong 800905108
UK 08081019144
USA 8773021657
Canada 8772185618
United Arab Emirtates 8000177750

How to Report fraudulent transactions on your Standard Chartered Bank Credit Card?

You can report fraudulent transactions on your Standard Chartered Bank credit card by calling the customer care number provided above. Besides this, you can also block your Standard Chartered bank credit card by logging into your net banking account. You can also report any unauthorized transactions on their credit card and get your card blocked through net banking.

Standard Chartered Bank customers can get their cards blocked through customer care or net banking. You will be issued a replacement card that will be sent to your registered mailing address with the bank. If you lose your card, you should report it immediately to your bank, so that they can get your card blocked before someone else misuses it.

Grievance Redressal

If you are not satisfied with the response provided by the bank, you can always reach out to the respective channels with your concerns to the bank. Standard Chartered Bank follows a 4-level tiered grievance redressal mechanism. Following is the detailed information about the same:

Level 1: You can raise your concerns by visiting the branch office, through post or mail. You can send your queries via post at the following address. You can also send a mail to the following address

Standard Chartered Bank,
Customer Care Unit 19,
Rajaji Salai,
Chennai 600 001

You can also reach out on this email with your queries related to your credit card at [email protected]

Level 2: If the customer is unhappy with the response received by customer care, you can write to [email protected] with concerns and you shall receive the answer within 5 working days.

Level 3: If the issue still remains unresolved the customer can reach out to the principal nodal officer with their complaint at the below-mentioned address

Standard Chartered Bank,
Customer Care Unit 19,
Rajaji Salai,
Chennai 600 001

Level 4: The customers can reach out to the banking ombudsman with their complaint if the matter remains unresolved for more than 30 days.

How Can I Write to Standard Chartered Bank?

You can write your queries on paper and send them to the Standard Chartered Bank via post at the following address:

Standard Chartered Bank,
Customer Care Unit, 19,
Rajaji Salai,
Chennai – 600001.

Other Ways To Connect To The Standard Chartered Credit Card Customer Care

Online Complaint Form

You can also fill in the online complaint form to get your doubts/queries resolved by the Standard Chartered Bank Credit Card customer care. Just open the form by clicking on the above link, fill in all the required details, like your name, address, etc, and explain your complaint in detail. After that, submit the form. The bank executives will shortly get in touch with you to solve your query or they will simply get it resolved.

SMS Banking

For basic queries related to your credit card account, like balance inquiry, statement request, credit limit, etc, you can simply send an SMS to +919987123123 from your registered mobile number. Following are the pre-specified keywords for different types of queries you might need to ask the Standard Chartered Credit card customer care:

Request SMS code
Balance inquiry BAL
Statement request STR
Mini statement TXN
Help HELP
Available credit limit LIM
Payment due date PDD

These were the different ways to contact the Standard Chartered Bank Credit Card customer care. For people who love online methods, there are different ways like online complaint forms, email, SMS banking, etc. Other people, who don’t prefer such methods, can either call the Standard Chartered Credit Card customer care or they can also visit the branch to get assistance related to their credit card. However, it is always advisable to prefer online methods as these are easy and save your time.

FAQs:

Standard Chartered customer can simply register their complaints and grievances by filling an online declaration form at www.sc.com/in/help/complaints/

Standard Chartered Bank customers can write a mail at [email protected] with their queries and issues.

Standard Chartered Bank can use the 24/7 premium banking customer helpline number to raise their queries and concern with the bank.

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