By Shubham Sharma
Updated On October 20, 2021

Standard Chartered Bank is driven to value its customer by providing them Standard-Chartered-Bank-Customer-carewith best in class customer experience. You can reach out at the toll-free customer helpline number with your queries and complaints. The bank provides different helpline numbers for both domestic and international customers. You can use net banking or call the helpline number provided by the bank to get your credit card blocked in case of any fraudulent transactions. Following is the detailed information about the Standard Chartered bank credit card customer care helpline numbers, email addresses, postal addresses, etc

Standard Chartered Bank Credit Card Customer Care

Standard Chartered bank customers can contact at customer helpline number with queries and complaints. You can simply register your issues related to your credit card by calling these helpline numbers. The details related to these customer helpline numbers are provided below.

Customer Helplines Contact Details
Toll-Free Helpline number 6601 4444/ 3940 4444/ 1800 345 1000
24/7 Toll-free Customer helpline number (Premium Banking customer) 66011500/39401500/1800 425 1000/1800 345 5000
24/7 Toll-free Customer helpline number (Priority Banking customer) 66012424/39402424/6601242/3940242/1800 525 8390

* You can call on Standard Chartered Bank toll-free customer care number between 8:00 am to 8:00 pm

Standard Chartered Customer Helpline for the NRI Customers

Overseas customers can get in touch with the Standard Chartered Bank customer support and request service. The country-specific customer helpline number of Standard Chartered Bank are listed below.

Location Contact Details
Singapore 8001012407
Malaysia 1800815063
Philippines 180011101121
Bahrain 80801129
Hongkong 800905108
UK 08081019144
USA 8773021657
Canada 8772185618
United Arab Emirtates 8000177750

Standard Chartered Bank Credit Card Customer Care Email

The customers can also reach out to the Standard Chartered Bank with their queries and issues via mail. You can simply email your concerns to the Bank and raise your queries.

Queries Email Id
To register your queries and complaints [email protected]
Reporting issue for Priority banking customers [email protected]
Credit card related queries [email protected]
Reporting issues to the higher officials of the bank [email protected]

How to Report fraudulent transactions on your Standard Chartered Bank Credit Card?

You can report fraudulent transactions on your Standard Chartered Bank credit card by calling the customer care number provided above. Besides this, you can also block your Standard Chartered bank credit card by logging into your net banking account. You can also report any unauthorized transactions on their credit card and get your card blocked through net banking.

Standard Chartered Bank customers can get their cards blocked through customer care or net banking. You will be issued a replacement card despatched to your registered mailing address with the bank.

Standard Chartered Bank Customer Care – Location Wise

Given below are the list of city-wise customer care numbers of Standard Chartered Bank

Phone Banking Contact Information

Cities Contact Details
Ahmedabad, Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, and Pune 6601 4444/3940 4444
Jalgaon, Guwahati, Cuttack, and Mysore, Thiruvananthpuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, and Saharanpur 1800 345 1000
Gurgaon, Noida 011 - 39404444/011 - 66014444
Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara 6601 444 / 3940 4444
Siliguri 1800 345 5000

24/7 Premium Banking Contact Information

Cities Contact Details
Allahabad, Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Coimbatore, Ernakulam, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, and Vadodara 6601150 / 3940150
Siliguri 1800 345 5000
Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi, Pune 66011500 / 39401500
Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthapuram, Vishakhapatnam, Proddatur, Dehradun, Mathura, Saharanpur, Thane 1800 425 1000
Gurgaon & Noida 011-660115000 / 11-39401500

Priority Banking Helpline

Cities Contact Details
Dehradun, Guwahati, Howrah, Jalgaon, Mathura, Proddatur, Mathura, Saharanpur, Siliguri, Thane 1800 525 8390
Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi, Pune 66012424 / 39402424
Allahabad, Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Coimbatore, Ernakulam, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara 6601242 / 3940242
Gurgaon & Noida 011-660124240/ 11-39402424

Grievance Redressal

If you are not satisfied with the response provided by the bank, you can always reach out to the respective channels with your concerns to the bank. Standard Chartered Bank follows a 4-level tiered grievance redressal mechanism.

Level 1: You can raise your concerns by visiting the branch office, through post or mail. You can send your queries via post at the following address. You can also send a mail to the following address

Standard Chartered Bank,
Customer Care Unit 19,
Rajaji Salai,
Chennai 600 001

You can also reach out on this email with your queries related to your credit card at [email protected]

Level 2: If the customer is unhappy with the response received by customer care, you can write to [email protected] with concerns and you shall receive the answer within 5 working days.

Level 3: If the issue still remains unresolved the customer can reach out to the principal nodal officer with their complaint at the below-mentioned address

Standard Chartered Bank,
Customer Care Unit 19,
Rajaji Salai,
Chennai 600 001

Level 4: The customers can reach out to the banking ombudsman with their complaint if the matter remains unresolved for more than 30 days.

How Can I Write to Standard Chartered Bank?

You can write your queries to the Standard Chartered Bank at the following mentioned address via post

Standard Chartered Bank,
Customer Care Unit, 19,
Rajaji Salai,
Chennai – 600001

FAQs:

Standard Chartered customer can simply register their complaints and grievances by filling an online declaration form at www.sc.com/in/help/complaints/

Standard Chartered Bank customers can write a mail at [email protected] with their queries and issues.

Standard Chartered Bank can use the 24/7 premium banking customer helpline number to raise their queries and concern with the bank.