By Shubham Sharma
Updated On October 20, 2021

The Hongkong and Shanghai Banking Corporation Limited, also popularly HSBC Bank Credit Card Customer Care Number/E-Mail IDknown as HSBC Bank is a UK-based company with its headquarter in Mumbai. HSBC Bank provides one of the best customer experiences to its account holder while delivering best-in-class products and services to its customers. You can always reach out to the HSBC Bank customer executives with your HSBC Bank credit card queries when in need of support and assistance. HSBC Bank provides solutions to queries by phone banking, Internet Banking, Live Chat, or Secure Message.

HSBC Bank Helpline Number for Resident Customers

In case of any queries or complaints, the resident customers can contact the following numbers for support or assistance for your HSBC Bank credit card. 

Customer   For Residents within India  For Residents Abroad
HSBC Premier accountholders 1800-266-3456 1800-120-4722   (+91)-80-71898001 (+91)-80-71898001
HSBC Personal Banking and Credit Cards 1800-267-3456 1800-121-2208 (+91)-40-61268002 (+91)-80-71898002  
HSBC Business Banking Customers 1800-274-3211 (+91)-22-50166043
For general queries for Retail Banking customers 1800-419-5400 1800-123-2979   (+91)-40-61268004 (+91)-80-71898004  
    • The Mobile Banking services are 24×7 available for HSBC Bank premier customers 24×7
    • Mobile Banking services are available for queries from 6:30 am to 8:30 pm for Personal Banking & Credit Cards.
    • To report loss or misuse of your HSBC Bank credit card or account, stop cheque, etc emergency services are 27×7 available 
    • The Business Banking customers (Retail) can contact Monday to Friday between 8:00 am to 7:00 pm and 8:00 am to 4:00 pm on Saturday. 
    • Working hours for retail business banking HSBC net queries Monday to Friday 9:30 am to 6:30 pm 

HSBC Bank Helpline Number for Non- Resident Customers

 Given below are the helpline numbers provided by the HSBC Bank for support and assistance related to your queries and complaints. 

Locations Toll Free Number for support and assistance
Within India 1800-2090100 / 1800-1212209
Canada 1833- 3863370
HongKong 80-0938181
Indonesia 0078030165151
UK 08-000489157
Australia 1800-953852
China 1080-07142932, 1080-01402946
Austria 08-00296718
Ireland 1800-948637
France 0800-904636
Denmark 80-254085
Netherlands 0800-0238310
Thailand 1800-014029
Italy 0800-582749
Germany 0800-0800116
Singapore 800- 1014362
United Arab Emirates 80001830251
Switzerland 0800-894680
USA 1833-9982278

* NRI customer calls made to India from abroad will be charged at local rates. The NRI customer can contact customer helpline using this number (+91) – 40 – 6126-8007 or (+91) -80 – 7189 – 8007 

HSBC Customer Helpline Number For Credit Card

For queries and support required related to credit cards the HSBC Bank customers can contact the following numbers mentioned below 

Credit Card related queries – 1800 267 3456 / 1800 121 2208

For card activation HSBC credit  card customers can contact (+91) – 40 – 7189 8003/ (+91) – 80 – 7189 8003

How to request service with HSBC Bank? 

HSBC Bank customers can request service for customer support using the following ways 

  • HSBC Bank customers can request service through Internet Banking by visiting HSBC Bank’s official website www.HSBC.co.in/security/  in case you are already registered. 
  • You can also raise a service request using the HSBC Bank phone banking service. A customer executive shall be assigned to you by the bank to provide you necessary support and assistance as required. 
  •  Or you can request a service by visiting your nearest HSBC Bank branch. 

Grievance Redressal 

In case of any complaints and queries related to your account, you can register your complaints by filing an online form application. Based upon which you shall be provided with a resolve within 10 days of filing the complaint. As a part of HSBC Bank’s second stage escalation process, you can write to the nodal officers based upon their region.

Nodal Officers Address Location
Ms. Soumya P Rajam 6-3-1107 & 1108, Raj Bhavan Road, Somajiguda, Hyderabad - 500082 Andhra Pradesh
Mr. Vivek Pal SCO 1, Sector 9-D, Chandigarh - 160017 Chandigarh
Mr. Sandeep Kumar Sharma Birla Towers, 25 Barakhamba Road, New Delhi - 110001 Delhi / Haryana / Uttar Pradesh
Ms. Barkha Mishra Mardia Plaza, C G Road Ahmedabad - 380006 Gujarat
Ms. Bavitha Kaveri No - 7, M.G.Road Banglore Karnataka - 560001 Karnataka
Ms. Suneeta Sudhakaramenon Pulikkal Estates. M G Road, (Near Medical Trust Hospital), Kochi - 682016 Kerala
Mr. Arijit Chakraborti 46B, Asha Mahal, Dr G Deshmukh Marg, Mumbai -  400026 Maharashtra
Mr. Ashish Misra 61-A, Sardar Patel Marg, C-Scheme, Jaipur - 302001 Rajasthan
Mr. Santosh Anand Rajalakshmi, No 5 & 7 Cathedral Road, Chennai - 600086 Tamil Nadu
Ms. Sheetal Mundle 31, BBD BAG, Dalhousie Branch, Kolkata - 700001 West Bengal

FAQs:

No, you can not contact HSBC Bank through email after the bank announced the withdrawal of their email service [email protected] but you can reach out to HSBC Bank with your queries through an internet banking secure message

You can contact HSBC 24×7 helpline number 1800 267 3456 / 1800 121 2208 with your credit card queries.

You can register your complaints with HSBC Bank by completing an online application form.