If you have been using a credit card for a long time, you might have faced a situation where there is some incorrectly mentioned amount in your credit card bill or you might face this in the future. Though it is rare, sometimes there might be some mistakes in your credit card bill. But in most of the cases, there is nothing to worry about as you can easily get these issues resolved by filing a dispute against them. But, have you ever thought about what if your credit card billing error dispute is denied? Will you have to pay the incorrectly mentioned amount as well? No, you should never pay for any wrong amount that you don;t recognize in your credit card bill. In this article, we will help you understand what you can do when your card issuer denies resolving your billing error:
What is a Credit Card Billing Error?
As the term defines, a credit card billing error refers to any type of mistake in your credit card bill that is generated every month at the end of your billing cycle. Most of the time, this bill is correct as the card issuers try their best to provide their customers with great experiences, but sometimes there may be some calculation mistake or any other type of error that you want to get corrected. Credit card billing errors can be of different types as mentioned below:
- There is some transaction or charge mentioned in your credit card bill that you don’t recognize. It might not be an error, but you can contact your card issuer to confirm the same. If it is something out of the fees & charges of your credit card, they will let you know, otherwise, you can request them to look into the matter if you have ant made any such transaction.
- Some purchases might be mentioned twice in your credit card bill. Sometimes the amount is deducted twice due t some technical error and sometimes it is not deducted but just mentioned twice in the bill.
- The amount for a particular purchase can be wrongly entered, i.e. it may be less or more than the actual purchase you made.
- Another type of credit card billing error can be a calculation mistake, i.e. all the transactions are mentioned correctly, but there is some mistake in the total calculation.
What You Should Do When a Credit Card Billing Error Dispute is Denied?
Generally, card issuers or banks don’t cancel a billing error dispute that is valid. So, if your dispute has been denied, you should first make sure that you have checked your bill correctly and that there is some genuine error in it. Sometimes cardholders don’t check their detailed monthly statement and they assume that there is some error in their credit card bills just by looking at the bill amount. This is why it is advised to check your credit card statements regularly and thoroughly. You might not be recognizing some fee that is actually applicable to your credit card. In such a case, denial is the only option with your card issuer.
But, if this is not the case and there is some genuine error in your credit card bills, you should contact your credit card customer care and ask them the reason for the denial of your request. They will surely help you understand the reason and if you are still not satisfied, you can escalate your query by filing higher complaints. If your card issuer takes really long time to resolve your query or if they deny it again, you can file a complaint at the Consumer Financial Protection Bureau (CFPB), and the Federal Trade Commission (FTC). If your billing error dispute is valid, it will definitely be resolved within a few weeks.
You should never pay your credit bills without checking your monthly statement as there might be such types of errors in it. One of the biggest mistakes credit card users make is not not to check their statements regularly. You can easily get these errors disputed by contacting your card issuer, but if they deny your approval, you can file a complaint at the above-mentioned agencies. they will look into the matter thoroughly and if your request is genuine, it will most probably be resolved by them. If you have any further doubts, feel free to ask us in the comment section below!