Credit Card users these days are very much conscious about their credit accounts as they are aware of the frequent identity theft cases. To stay updated about every transaction and every other detail about their crest card, people use internet banking facilities nowadays. Many credit cardholders have a habit of checking their account every time after making a transaction using their credit card. They do it in order to make sure that no fraudulent transactions are taking place and even if any such transaction happens, they can report it to their card issuer immediately and get their card blocked. But sometimes, credit card transactions don’t show up when you check your account after making a payment. There might be several possible reasons behind this as listed below in this article:
Reasons Why Credit Card Transactions Don’t Show Up Sometimes
It might scare you when you make a big transaction using your credit card, but the transaction doesn’t show up to be successful. If the equivalent amount has not been deducted from your account, you can try it again without any worries. But, if the amount has been deducted, there might be several reasons behind now showing up of a transaction as follows:
The Transaction Has Not Successfully Completed
Sometimes you try to make a transaction, but for some reason, it might not be completed. It can happen because of entering an invalid PIN, exiting the payment page before confirmation, and a few other reasons. It is rare but sometimes the amount is not deducted from your account even after it shows payment done successfully. In such a situation, you can check your account balance or available credit limit and if no amount has been deducted, you can make the transaction once again.
Payment Processor Issues
Sometimes there might be some technical issues with the payment processor due to which the transaction doesn’t show up in your credit card account even after the deduction of money from your account. The issue can be on the merchant’s side as well as on the card issuer’s side. So, what you can do is just contact your credit card customer care and request them to look after the issue. They will definitely get it done and you don’t need to worry about that.
Another reason why your credit card transaction is not showing up may be some internet-related issues. The payment might be mentioned there in your account, but you are not able to see it just because your internet connection is not working properly. So, just refresh the page or try to check again after some time.
What To Do?
If you have made a transaction, but you didn’t get any message or confirmation regarding the same, you can follow the below-mentioned steps to make sure that nothing is wrong:
- Firstly, refresh your internet banking page or login again to check the recent transactions made via your credit card. You can also try restarting your device as sometimes the device just needs to be refreshed completely in order to work properly.
- If you still face an issue, you can ask the merchant if they have received the payment or not. If they have received it, you don’t need to worry as it will definitely be there in your statement at the end of the billing cycle.
- If the merchant is also not sure about the payment as they didn’t get any confirmation, you should immediately contact your card issuer and request them to resolve the issue.
Credit Card issuers and banks take all necessary measures to ensure that their customers don; face any issues while making payments. But, there might still be some glitches sometimes and such issues can make you feel very insecure. In such situations, you shouldn’t panic, but just try to find out the reason why a payment may not be successfully completed. If you are not able to figure out anything on your own, you can contact your card-issuing bank anytime as they will always be there to assist you. Just make sure that you are using your card properly and keeping the credit limit in mind. If you have any further doubts in your mind, you can freely ask us in the comment section below!