By Divya Shokeen
Updated On October 20, 2021

You can apply for Citibank credit cards online as well as offline. To know whether your credit card application got approved or not, you can track your application status every step of the way. To track the details of your credit card you are required to take a note of your application number while submitting it. Keep reading to know how you can track the status of the Citibank Credit Card Application.

Check Citibank credit card application statusTrack your credit card application status online

Step 1: Go to Citibank’s official website and click on the credit cards.
Step 2: From the dropdown menu click on track application status.
Step 3: You will be redirected to a new webpage, enter your application reference number and mobile number.
Step 4: Click on submit.

Track your credit card application status offline

Citibank customers can track their credit card application status through offline channels using customer care support and by visiting the nearest bank branch.

Check Citibank Credit Card application by calling customer care number

Call on the 24×7 toll-free number 1860-210-2484 to know the status of your credit card application. Kindly provide your mobile number, application number, date of birth, and any other information asked by the customer executive.

Check Citibank Credit Card application status by visiting the bank branch

The customers can visit the nearest Citibank Branch to know the status of the credit card application. You are required to take the application number along with you so that the bank employee can easily provide you the status of your credit card application.

Statuses of Citibank Credit Card Application

  • On-hold: The on-hold status means your application by the bank has been kept on hold due to incomplete information, issues in the verification process, etc. The bank will ask you to provide the required information or documents to continue with the application scrutinizing process.
  • In-progress: The in-progress status means that the bank is still processing your credit card application.
  • Approved: Approved status is reflected when the bank has accepted your credit card application.
  • Disapproved: The disapproved status is reflected when the bank has rejected your application for various reasons like non-fulfillment of eligibility requirement, wrong documents submitted, etc.
  • No record found: There are chances that you can fill the wrong application reference number in the required field for tracking the details, in this case, you will be shown with no record found status.
  • Dispatched: On the approval of your credit card application, you will be notified with the message on the registered number regarding the dispatch of your credit card along with the shipment tracking details.


The credit card will be delivered to your place within 3-4 working days.

No, you can not change your shipping address after submitting your credit card application.

Yes, you can apply for a Citibank credit card even if you do not have an account with Citibank.

Sign up for the Card Insider Weekly Newsletter!

By providing my email address, I agree to’s  Privacy Policy

Thanks For Subscribing!

Please confirm the email address

Please verify your email address