By Divya Shokeen
Updated On January 25, 2022

Citibank is the largest foreign credit card issuer in India followed by American Express and Standard Chartered. Citibank Credit Card Customer Support services provide you acitibank credit card customer care one-stop destination for all queries. It provides 24*7 emergency numbers for all Citibank credit card-related queries. From simple queries to blocking credit cards, majority of issues related to Citibank credit cards are resolved through the bank’s customer helpline- 1860-210-2484 for domestic customers and +91 22 4955 2484 for NRI customers.

Citibank Credit Card Customer Care Number

You can contact your bank’s branch either by calling on the given numbers or by visiting the Bank branch address to submit your credit card queries. Here is a list of city-wise Citibank Branch in India for your reference:

List of Citibank Credit Card Helpline Numbers (City wise)

Here is a city-wise list of Citibank customer care numbers for credit card related queries/information. You can also dial any of these numbers to report the loss of your credit card and get it blocked to avoid its misuse.

Branch Address Contact
Ahmedabad Ground Floor, Kalapurnam, Near Municipal Market, CG Road, Ahmedabad - 380 009 079-40015740
Aurangabad Saraswati Sankul, Opposite S.B. Bus Stop, Aurangapura, Aurangabad - 431 001, 0240 - 6659009
Bengaluru No. 91, Prestige South End, South End Road, Opposite Surana College, Jayanagar,
Bengaluru - 560 004
080-49008522
Chandigarh SCO 4-5, Sector 8 C, Madhya Marg, Chandigarh - 160 009 0172-6650900
Chennai 50, C.P. Ramaswamy Road, 3rd Street, Abhiramapuram, Alwarpet, Chennai - 600 018  044-49140222
Coimbatore 657, Tristar Towers, Avinashi Road, Coimbatore - 641 037  0422-4237305
Delhi Ground and 1st Floor, DLF Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi - 110 001  011 - 66125400
Faridabad 24-27, Lower Ground Floor, Crown Ansal Plaza, Sector 15A, Mathura Road, Faridabad - 121 007  0129-4182250
Gurgaon Ground Floor, DLF Square, M Block, Jacaranda Marg, DLF City, Phase II, Gurgaon - 122 002  0124-4893918
Hyderabad Citibank N.A. Queen’s Plaza, Ground Floor, S.P. Road, Begumpet, Secunderabad – 500 003 040-40005834
Jaipur Bhagwati Bhawan, Ground Floor, Government Hostel Crossing, M I Road, Jaipur - 302 001  0141-4053302 / 0141-4053300
Kochi 38/1581 Ravis Arcade, Padma Junction, M G Road, Ernakulam, Kochi - 682 035  0484-4196500
Kolkata 41, Chowringhee Rd , Kanak Building, Kolkata - 700071 033 – 44003510
Lucknow 17/1, Ashok Marg, Ground Floor, Lucknow - 226 001 0522 - 4031217
Mumbai Ground Floor, Shop No. 2., Wing A, Lalani Residency, Survey No. 199/4, Village Kavesar,
Opp. Suraj Water Park, Near Waghbil Naka, Ghodbunder Road, Thane (West) - 400 615
022-68551401
Nagpur Nexus Point, Shop No. 1, Opp. Vidhan Bhawan, Civil Lines, Nagpur - 440 001 0712-662-3101
Nasik Rushiraj Presidency, Opposite Bhosala Military School, 52/53 D’Souza Colony, College Road, Nasik - 422 005. 0253-6647007
24*7 CitiPhone Helpline at 1860 210 2484
Noida Ground Floor, Som Datt Tower, K-2, Sector-18, Noida 201301. 0120 - 4396530
Pune Ground Floor, Onyx Tower, 37/3 Ghorpadi, Nr. Westin Hotel, North Koregaon Park Main Road, 020-66064200
Surat 14 Adarsh Society, Opp. Kakadia Complex, Ghod Dod Road, Surat - 395 007, 0261-4082707
Vadodara Pelican Opp. Race Course Tower, Gotri Road, Vadodara - 390 007,  0265-6639210

Citibank Credit Card Customer Care Numbers for International Customers

Citibank’s NRI customers can reach out to the bank’s customer care desk by dialing any of the following Citibank international helpline numbers-

Country Contact Details
Australia Toll-free: 1 800 252 856
Bahrain Post Account Opening Toll-free: 8000 4884
Canada Toll-free: 1 800 248 4674, Pre Account Opening Toll-free: 1 866 703 2462
UAE Pre Account Opening Toll-free: 8000 172 122, Post Account Opening Toll-free: 800 035703463
Hong Kong Toll-free: 800 908 413
India +91 22 4955 2484
Singapore Toll-free: 1 800 225 7211, Pre-Account Opening: 800 101 2342
Thailand Toll-free: 001 800 65 6196
Europe Toll-free from UK: 0800 032 2484, Toll-free from Europe: 00 800 2484 2484, Pre Account Opening Toll-free: 0808 101 7384
USA Toll-free: 1 800 248 4674, Pre Account Opening Toll-free: 1866 703 2462, Email: [email protected] for pre-account opening queries

Other Citibank Customer Care Channels

Apart from the telephone helpline, Citibank credit cardholders can get assistance from the bank through other customer care channels like Citibank virtual assistant and through the Citibank website.

Ask Citi Virtual Assistant

The Bank’s virtual assistant can help you with your queries. ‘Citibank Ask’  can be used on the official web page even on the banking apps. It helps resolve the queries faster related to credit cards and it will also help you to get in touch with the customer executive.

Filling Webform

You can also submit your query by writing it on the bank’s website. For this, you can go to https://www.online.citibank.co.in/customerservice/home.htm, choose ‘Write to Us’ and the bank’s customer care executive will get in touch with you.

Citibank Credit Card Customer Care Grievance Redressal:

To submit your credit card queries or complaints you need to follow a set of hierarchies. There are 4 levels through which you can approach the bank. Even after your issue remains unresolved you can approach the banking ombudsman.

Level 1: Regular Access Channels

The above discussed two points Citibank ‘ask me’ and webform are at level 1 through which you can raise your issue or you can also call on the customer care number. The Regular Access Channels include net banking, emails, calls, and filling webforms on the bank’s site.

Level 2: Head Customer Care (Nodal Officer)

If you are unsatisfied with the level 1 response or you haven’t got any response at all then you can approach the head of customer care and submit your query. You can submit your query to the head of customer care online also.

Level 3: Citibank Grievance Redressal Officer (Principal Nodal Officer)

On the third level, you can approach the Principal Nodal Officer and escalate your issue before him/her. If you have not gotten any response from the head of customer care, you can either call or write to the principal nodal officer. Note: while sending your query to the Principal Nodal Officer do not forget to attach your interaction reference number and first point of contact with the bank.

Managerial Posts Address Contact Details
Principal Nodal Officer Citibank N.A., Mail Room,
ACROPOLIS, 9th Floor,  New Door No. 148,
Dr. Radhakrishnan Salai Mylapore,
Chennai- 600 004
1800 266 2400 / 022 4955 2400

Level 4: Citibank Senior Management

The services offered on the last 3 levels are still not up to the mark and you are still not satisfied with the responses, then you approach the bank’s senior management.

Managerial Posts Address Contact Details
Senior Management Citibank N.A.,  ACROPOLIS, 9th Floor, 
New Door No. 148,
Dr. Radhakrishnan Salai Mylapore,
Chennai- 600 004
044-6698 2007 (Monday to Saturday, 10 am to 6 pm)

Level 5: Banking Level 5: Ombudsman

If you don’t get any response within one month from the date of submission of the complaint and are utterly dismayed with the bank’s customer care services, then you can approach the Banking Ombudsman and file the grievance redressal.

Credit Card Blocking

Citibank has a dedicated helpline just to report the loss of card and get it blocked by the bank. You can call 1800 267 2425 (toll-free) or +91 22 4955 2425 to report incidents such as loss of card, card getting stuck in ATM, etc. to the bank. Alternatively, you can also get your credit card blocked via mobile banking or Citibank internet banking.

FAQs:

You can dial a toll-free number 1800 267 2425 or call on +91 22 4955 2425/+91 44 6698 2136 in case of card loss/theft.

Yes, the virtual assistant will help you to get in touch with the customer care executive. Ask City is the fastest way to get your query resolved.

No, while submitting the complaint before the banking ombudsman you need to show that you have previously contacted the bank to resolve the issue. Under the ombudsman scheme, few grounds need to be fulfilled so that you can file the grievance redressal before the banking ombudsman.

Yes, you can call on 1860 210 2484 to know the credit card limit. Or you can also use the virtual assistant ‘Ask Citi’ for an instant response.

Yes, you can get your card block by calling customer care or you can also submit your query through phone banking.

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