Citibank Credit Card Customer Care Number/ Email ID

Citibank is the largest foreign credit card issuer in India followed by American Express and Standard Chartered. Citibank Credit Card Customer Support services provide you a one-stop destination for all queries. It provides 24*7 emergency numbers for all Citibank credit card-related queries. From simple queries to blocking credit cards, majority of issues related to Citibank credit cards are resolved through the bank’s customer helpline- 1860-210-2484 for domestic customers and +91 22 4955 2484 for NRI customers.

Citibank Credit Card Customer Care Number

You can contact your bank’s branch either by calling on the given numbers or by visiting the Bank branch address to submit your credit card queries. Here is a list of city-wise Citibank Branch in India for your reference:

List of Citibank Credit Card Helpline Numbers (City wise)

Here is a city-wise list of Citibank customer care numbers for credit card related queries/information. You can also dial any of these numbers to report the loss of your credit card and get it blocked to avoid its misuse.

Branch	Address	Contact
Ahmedabad	Ground Floor, Kalapurnam, Near Municipal Market, CG Road, Ahmedabad – 380 009	079-40015740
Aurangabad	Saraswati Sankul, Opposite S.B. Bus Stop, Aurangapura, Aurangabad – 431 001,	0240 – 6659009
Bengaluru	No. 91, Prestige South End, South End Road, Opposite Surana College, Jayanagar, Bengaluru – 560 004	080-49008522
Chandigarh	SCO 4-5, Sector 8 C, Madhya Marg, Chandigarh – 160 009	0172-6650900
Chennai	50, C.P. Ramaswamy Road, 3rd Street, Abhiramapuram, Alwarpet, Chennai – 600 018	044-49140222
Coimbatore	657, Tristar Towers, Avinashi Road, Coimbatore – 641 037	0422-4237305
Delhi	Ground and 1st Floor, DLF Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi – 110 001	011 – 66125400
Faridabad	24-27, Lower Ground Floor, Crown Ansal Plaza, Sector 15A, Mathura Road, Faridabad – 121 007	0129-4182250
Gurgaon	Ground Floor, DLF Square, M Block, Jacaranda Marg, DLF City, Phase II, Gurgaon – 122 002	0124-4893918
Hyderabad	Citibank N.A. Queen’s Plaza, Ground Floor, S.P. Road, Begumpet, Secunderabad – 500 003	040-40005834
Jaipur	Bhagwati Bhawan, Ground Floor, Government Hostel Crossing, M I Road, Jaipur – 302 001	0141-4053302 / 0141-4053300
Kochi	38/1581 Ravis Arcade, Padma Junction, M G Road, Ernakulam, Kochi – 682 035	0484-4196500
Kolkata	41, Chowringhee Rd , Kanak Building, Kolkata – 700071	033 – 44003510
Lucknow	17/1, Ashok Marg, Ground Floor, Lucknow – 226 001	0522 – 4031217
Mumbai	Ground Floor, Shop No. 2., Wing A, Lalani Residency, Survey No. 199/4, Village Kavesar, Opp. Suraj Water Park, Near Waghbil Naka, Ghodbunder Road, Thane (West) – 400 615	022-68551401
Nagpur	Nexus Point, Shop No. 1, Opp. Vidhan Bhawan, Civil Lines, Nagpur – 440 001	0712-662-3101
Nasik	Rushiraj Presidency, Opposite Bhosala Military School, 52/53 D’Souza Colony, College Road, Nasik – 422 005.	0253-6647007 24*7 CitiPhone Helpline at 1860 210 2484
Noida	Ground Floor, Som Datt Tower, K-2, Sector-18, Noida 201301.	0120 – 4396530
Pune	Ground Floor, Onyx Tower, 37/3 Ghorpadi, Nr. Westin Hotel, North Koregaon Park Main Road,	020-66064200
Surat	14 Adarsh Society, Opp. Kakadia Complex, Ghod Dod Road, Surat – 395 007,	0261-4082707
Vadodara	Pelican Opp. Race Course Tower, Gotri Road, Vadodara – 390 007,	0265-6639210

Citibank Credit Card Customer Care Numbers for International Customers

Citibank’s NRI customers can reach out to the bank’s customer care desk by dialing any of the following Citibank international helpline numbers-

Country	Contact Details
Australia	Toll-free: 1 800 252 856
Bahrain	Post Account Opening Toll-free: 8000 4884
Canada	Toll-free: 1 800 248 4674, Pre Account Opening Toll-free: 1 866 703 2462
UAE	Pre Account Opening Toll-free: 8000 172 122, Post Account Opening Toll-free: 800 035703463
Hong Kong	Toll-free: 800 908 413
India	+91 22 4955 2484
Singapore	Toll-free: 1 800 225 7211, Pre-Account Opening: 800 101 2342
Thailand	Toll-free: 001 800 65 6196
Europe	Toll-free from UK: 0800 032 2484, Toll-free from Europe: 00 800 2484 2484, Pre Account Opening Toll-free: 0808 101 7384
USA	Toll-free: 1 800 248 4674, Pre Account Opening Toll-free: 1866 703 2462, Email: nrinfo@citi.com for pre-account opening queries

Other Citibank Customer Care Channels

Apart from the telephone helpline, Citibank credit cardholders can get assistance from the bank through other customer care channels like Citibank virtual assistant and through the Citibank website.

Ask Citi Virtual Assistant

The Bank’s virtual assistant can help you with your queries. ‘Citibank Ask’  can be used on the official web page even on the banking apps. It helps resolve the queries faster related to credit cards and it will also help you to get in touch with the customer executive.

Citibank Credit Card Customer Care Grievance Redressal:

To submit your credit card queries or complaints you need to follow a set of hierarchies. There are 4 levels through which you can approach the bank. Even after your issue remains unresolved you can approach the banking ombudsman.

Level 1: Regular Access Channels

The above discussed two points Citibank ‘ask me’ and webform are at level 1 through which you can raise your issue or you can also call on the customer care number. The Regular Access Channels include net banking, emails, calls, and filling webforms on the bank’s site.

Level 2: Head Customer Care (Nodal Officer)

If you are unsatisfied with the level 1 response or you haven’t got any response at all then you can approach the head of customer care and submit your query. You can submit your query to the head of customer care online also.

Level 3: Citibank Grievance Redressal Officer (Principal Nodal Officer)

On the third level, you can approach the Principal Nodal Officer and escalate your issue before him/her. If you have not gotten any response from the head of customer care, you can either call or write to the principal nodal officer. Note: while sending your query to the Principal Nodal Officer do not forget to attach your interaction reference number and first point of contact with the bank.

Managerial Posts	Address	Contact Details
Principal Nodal Officer	Citibank N.A., Mail Room, ACROPOLIS, 9th Floor,  New Door No. 148, Dr. Radhakrishnan Salai Mylapore, Chennai- 600 004	1800 266 2400 / 022 4955 2400

Level 4: Citibank Senior Management

The services offered on the last 3 levels are still not up to the mark and you are still not satisfied with the responses, then you approach the bank’s senior management.

Managerial Posts	Address	Contact Details
Senior Management	Citibank N.A.,  ACROPOLIS, 9th Floor, New Door No. 148, Dr. Radhakrishnan Salai Mylapore, Chennai- 600 004	044-6698 2007 (Monday to Saturday, 10 am to 6 pm)

Level 5: Banking Level 5: Ombudsman

If you don’t get any response within one month from the date of submission of the complaint and are utterly dismayed with the bank’s customer care services, then you can approach the Banking Ombudsman and file the grievance redressal.

Credit Card Blocking

Citibank has a dedicated helpline just to report the loss of card and get it blocked by the bank. You can call 1800 267 2425 (toll-free) or +91 22 4955 2425 to report incidents such as loss of card, card getting stuck in ATM, etc. to the bank. Alternatively, you can also get your credit card blocked via mobile banking or Citibank internet banking.