By Divya Shokeen
Updated On October 14, 2021

Citibank Credit Card Customer Support services provide you a citibank credit card customer care one-stop destination for all queries. It provides 24*7 emergency numbers for all Citibank credit card queries. From a very less complex issue to blocking credit cards. All domestic customers can contact the bank at 1860-210-2484, and non-resident Indian customers can dial +91 22-4955-2484.

Citibank Credit Card Customer Care Number

You can contact your bank’s branch either by calling on the given numbers or by visiting the Bank branch address to submit your credit card queries. Here is a list of city-wise Citibank Branch in India for your reference:

Branch Address Contact
Ahmedabad Ground Floor, Kalapurnam, Near Municipal Market, CG Road, Ahmedabad - 380 009 079-40015740
Aurangabad Saraswati Sankul, Opposite S.B. Bus Stop, Aurangapura, Aurangabad - 431 001, 0240 - 6659009
Bengaluru No. 91, Prestige South End, South End Road, Opposite Surana College, Jayanagar,
Bengaluru - 560 004
080-49008522
Chandigarh SCO 4-5, Sector 8 C, Madhya Marg, Chandigarh - 160 009 0172-6650900
Chennai 50, C.P. Ramaswamy Road, 3rd Street, Abhiramapuram, Alwarpet, Chennai - 600 018  044-49140222
Coimbatore 657, Tristar Towers, Avinashi Road, Coimbatore - 641 037  0422-4237305
Delhi Ground and 1st Floor, DLF Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi - 110 001  011 - 66125400
Faridabad 24-27, Lower Ground Floor, Crown Ansal Plaza, Sector 15A, Mathura Road, Faridabad - 121 007  0129-4182250
Gurgaon Ground Floor, DLF Square, M Block, Jacaranda Marg, DLF City, Phase II, Gurgaon - 122 002  0124-4893918
Hyderabad Citibank N.A. Queen’s Plaza, Ground Floor, S.P. Road, Begumpet, Secunderabad – 500 003 040-40005834
Jaipur Bhagwati Bhawan, Ground Floor, Government Hostel Crossing, M I Road, Jaipur - 302 001  0141-4053302 / 0141-4053300
Kochi 38/1581 Ravis Arcade, Padma Junction, M G Road, Ernakulam, Kochi - 682 035  0484-4196500
Kolkata 41, Chowringhee Rd , Kanak Building, Kolkata - 700071 033 – 44003510
Lucknow 17/1, Ashok Marg, Ground Floor, Lucknow - 226 001 0522 - 4031217
Mumbai Ground Floor, Shop No. 2., Wing A, Lalani Residency, Survey No. 199/4, Village Kavesar,
Opp. Suraj Water Park, Near Waghbil Naka, Ghodbunder Road, Thane (West) - 400 615
022-68551401
Nagpur Nexus Point, Shop No. 1, Opp. Vidhan Bhawan, Civil Lines, Nagpur - 440 001 0712-662-3101
Nasik Rushiraj Presidency, Opposite Bhosala Military School, 52/53 D’Souza Colony, College Road, Nasik - 422 005. 0253-6647007
24*7 CitiPhone Helpline at 1860 210 2484
Noida Ground Floor, Som Datt Tower, K-2, Sector-18, Noida 201301. 0120 - 4396530
Pune Ground Floor, Onyx Tower, 37/3 Ghorpadi, Nr. Westin Hotel, North Koregaon Park Main Road, 020-66064200
Surat 14 Adarsh Society, Opp. Kakadia Complex, Ghod Dod Road, Surat - 395 007, 0261-4082707
Vadodara Pelican Opp. Race Course Tower, Gotri Road, Vadodara - 390 007,  0265-6639210

Card-Blocking:

You can contact Citibank credit card customer support to get your card blocked. To avail of this service in times of loss of card/ theft, stuck in ATMs, etc. you need to make a call on 1800-267-2425 or +91 22-4955-2425.  You can also use mobile banking to get your card blocked.

‘Ask Citi’

The Bank’s virtual assistant can help you with your queries. ‘Citibank Ask’  can be used on the official web page even on the banking apps. It helps resolve the queries faster related to credit cards and it will also help you to get in touch with the customer executive.

Filling Webform

You can also submit your query by writing it on the bank’s website. For this, you can go to https://www.online.citibank.co.in/customerservice/home.htm, choose ‘Write to Us’ and the bank’s customer care executive will get in touch with you.

Citibank Credit Card Customer Care Grievance Redressal:

To submit your credit card queries or complaints you need to follow a set of hierarchies. There are 4 levels through which you can approach the bank. Even after your issue remains unresolved you can approach the banking ombudsman.

Level 1: Regular Access Channels

The above discussed two points Citibank ‘ask me’ and webform are at level 1 through which you can raise your issue or you can also call on the customer care number. The Regular Access Channels include net banking, emails, calls, and filling webforms on the bank’s site.

Level 2: Head Customer Care (Nodal Officer)

If you are unsatisfied with the level 1 response or you haven’t got any response at all then you can approach the head of customer care and submit your query. You can submit your query to the head of customer care online also.

Level 3: Citibank Grievance Redressal Officer (Principal Nodal Officer)

On the third level, you can approach the Principal Nodal Officer and escalate your issue before him/her. If you have not gotten any response from the head of customer care, you can either call or write to the principal nodal officer. Note: while sending your query to the Principal Nodal Officer do not forget to attach your interaction reference number and first point of contact with the bank.

Managerial Posts Address Contact Details
Principal Nodal Officer Citibank N.A., Mail Room,
ACROPOLIS, 9th Floor,  New Door No. 148,
Dr. Radhakrishnan Salai Mylapore,
Chennai- 600 004
1800 266 2400 / 022 4955 2400

Level 4: Citibank Senior Management

The services offered on the last 3 levels are still not up to the mark and you are still not satisfied with the responses, then you approach the bank’s senior management.

Managerial Posts Address Contact Details
Senior Management Citibank N.A.,  ACROPOLIS, 9th Floor, 
New Door No. 148,
Dr. Radhakrishnan Salai Mylapore,
Chennai- 600 004
044-6698 2007 (Monday to Saturday, 10 am to 6 pm)

Level 5: Banking Level 5: Ombudsman

If you don’t get any response within one month from the date of submission of the complaint and are utterly dismayed with the bank’s customer care services, then you can approach the Banking Ombudsman and file the grievance redressal.

FAQs:

You can dial a toll-free number 1800 267 2425 or call on +91 22 4955 2425/+91 44 6698 2136 in case of card loss/theft.

Yes, the virtual assistant will help you to get in touch with the customer care executive. Ask City is the fastest way to get your query resolved.

No, while submitting the complaint before the banking ombudsman you need to show that you have previously contacted the bank to resolve the issue. Under the ombudsman scheme, few grounds need to be fulfilled so that you can file the grievance redressal before the banking ombudsman.

Yes, you can call on 1860 210 2484 to know the credit card limit. Or you can also use the virtual assistant ‘Ask Citi’ for an instant response.

Yes, you can get your card block by calling customer care or you can also submit your query through phone banking.