Citibank Credit Card Customer Care Number/ Email ID

Citibank is the largest foreign credit card issuer in India followed by American Express and Standard Chartered. Citibank Credit Card Customer Support services provide you a one-stop destination for all queries. It provides 24*7 emergency numbers for all Citibank credit card-related queries. From simple queries to blocking credit cards, majority of issues related to Citibank credit cards are resolved through the bank’s customer helpline- 1860-210-2484 for domestic customers and +91 22 4955 2484 for NRI customers.

Citibank Credit Card Customer Care Number

You can contact your bank’s branch either by calling on the given numbers or by visiting the Bank branch address to submit your credit card queries. Here is a list of city-wise Citibank Branch in India for your reference:

List of Citibank Credit Card Helpline Numbers (City wise)

Here is a city-wise list of Citibank customer care numbers for credit card related queries/information. You can also dial any of these numbers to report the loss of your credit card and get it blocked to avoid its misuse.

Citibank Credit Card Customer Care Numbers for International Customers

Citibank’s NRI customers can reach out to the bank’s customer care desk by dialing any of the following Citibank international helpline numbers-

Other Citibank Customer Care Channels

Apart from the telephone helpline, Citibank credit cardholders can get assistance from the bank through other customer care channels like Citibank virtual assistant and through the Citibank website.

Ask Citi Virtual Assistant

The Bank’s virtual assistant can help you with your queries. ‘Citibank Ask’  can be used on the official web page even on the banking apps. It helps resolve the queries faster related to credit cards and it will also help you to get in touch with the customer executive.

Filling Webform

You can also submit your query by writing it on the bank’s website. For this, you can go to https://www.online.citibank.co.in/customerservice/home.htm, choose ‘Write to Us’ and the bank’s customer care executive will get in touch with you.

Citibank Credit Card Customer Care Grievance Redressal:

To submit your credit card queries or complaints you need to follow a set of hierarchies. There are 4 levels through which you can approach the bank. Even after your issue remains unresolved you can approach the banking ombudsman.

Level 1: Regular Access Channels

The above discussed two points Citibank ‘ask me’ and webform are at level 1 through which you can raise your issue or you can also call on the customer care number. The Regular Access Channels include net banking, emails, calls, and filling webforms on the bank’s site.

Level 2: Head Customer Care (Nodal Officer)

If you are unsatisfied with the level 1 response or you haven’t got any response at all then you can approach the head of customer care and submit your query. You can submit your query to the head of customer care online also.

Level 3: Citibank Grievance Redressal Officer (Principal Nodal Officer)

On the third level, you can approach the Principal Nodal Officer and escalate your issue before him/her. If you have not gotten any response from the head of customer care, you can either call or write to the principal nodal officer. Note: while sending your query to the Principal Nodal Officer do not forget to attach your interaction reference number and first point of contact with the bank.

Level 4: Citibank Senior Management

The services offered on the last 3 levels are still not up to the mark and you are still not satisfied with the responses, then you approach the bank’s senior management.

Level 5: Banking Level 5: Ombudsman

If you don’t get any response within one month from the date of submission of the complaint and are utterly dismayed with the bank’s customer care services, then you can approach the Banking Ombudsman and file the grievance redressal.

Credit Card Blocking

Citibank has a dedicated helpline just to report the loss of card and get it blocked by the bank. You can call 1800 267 2425 (toll-free) or +91 22 4955 2425 to report incidents such as loss of card, card getting stuck in ATM, etc. to the bank. Alternatively, you can also get your credit card blocked via mobile banking or Citibank internet banking.