By Divya Shokeen
Updated On April 29, 2024

Being a major credit card issuer as well as a card network, American Express provides its customers with great products and services. Individuals can apply for AmEx credit cards online or offline as per their convenience and they can also check their application status anytime to be updated about the progress in their application. Currently, in India, you can only check the status of your American Express card by calling customer care. There is no online platform where you can check your application status. To know more about how you can check the status of your American Express Credit Card application, keep reading the article:
American Express Credit Card Application Status

How to Check AmEx Credit Card Application Status?

Currently, users cannot check the status of their American Express Credit Card applications online. But they can do so by using several offline methods, a few of which are as follows:

By Visiting The Branch

You can visit your closest American Express branch and ask the officials about your American Express credit card status. You will have to provide them with a few details and some important documents like Identity Proof, PAN Card, etc, so make sure to carry all these things with you. Just deliver them with all the details and you will get updated on your American Express credit card status in a few minutes after that.

By Contacting Customer Care

The applicants can check their credit card status by contacting American Express Credit Card customer care. Call the 24×7 customer care number 1-800-419-2122 (Toll-Free) and wait to connect with the customer executive. On connecting with the executive to request to share the credit card application status, you will need to provide certain details like the application registration number or form number so that the executive can help you in the best possible way. If you are unsatisfied with the response from the customer care executive then get in touch via writing a mail to [email protected].

Status of Amex Credit Card Application

On visiting the branch or contacting customer care, you can get different application statuses at different times. To help you understand all of these, we have explained all the possible statuses as follows:

  • On-Hold: The bank will inform you of the on-hold status when your credit card application lacks some useful information or document verification is not successful. The card issuer company will ask you to provide the essential details at this stage.
  • In-Progress: This status will be notified if your credit card application is still processing.
  • Approved: When the credit card issuer American Express accepts your credit card application, the executive will notify the approved status.
  • Disapproved: Amex can reject your credit card application on various actors. On rejection of the application, the disapproved status will be notified to you.
  • Dispatched: Once your application is approved, Amex will send your credit card through post and will notify you of the same through SMS. Amex will send you the shipment tracking details to your registered mobile number. You can check the same on the courier website using Airway Bill.


Yes, you can apply for American Express Credit Cards online in India. You can have a look at multiple cards offered by AmEx and apply for the one most suited for you.
No, the online application tracking page has been taken off from the American Express Official website. You can only check the status by visiting the nearest Amex office or by contacting customer care support.
Amex can reject your credit card application on various grounds. They can be not fulfilling the eligibility requirement, bad credit scores, multiple applications, wrong addresses, and many more.
You need to maintain a gap of 3 months between two applications. Wait for 3 months from the date of application rejection and apply a fresh application again.