By Divya Shokeen
Updated On November 15, 2021

ICICI Bank credit cards come with a bundle of offers and benefits. You can apply for an ICICI Bank credit card. In the unfortunate event of losing your credit card, the credit cardholder can get their credit card blocked. ICICI Bank offers 4 methods to its customers to block their credit cards without any hassle.

Block ICICI Bank credit card Different Methods to block your ICICI  Bank Credit card:

The customers can block their credit cards easily using provided methods by the bank. Immediately contact the bank and get your credit card blocked if it is lost and stolen by using one of the four methods given by ICICI Bank;

  • Through NetBanking
  • Through mobile application
  • Through Phone Banking
  • Through Visiting the Bank Branch


Internet banking is the easiest way to block your credit card. You can use your net banking account to block a credit card in just 3 steps:

Step 1: Visit the ICICI Bank official website and log in to your net banking account using your user id and password.
Step 2: Go to the credit card section and click on the block credit card option.

A pop-up notification will flash on your device screen notifying you about the successful card block.

Mobile Application:

You will need to download the ICICI mobile banking app and follow the below-given steps:

Step 1: Open the mobile banking app and log in to your account using internet banking login details.
Step 2: Go to services and click on Card Services.
Step 3: Now click on Block Credit Card and you will be redirected to a new page.
Step 4: Select the card you wish to block and the reason for blocking it.

Phone Banking:

ICICI Bank has also provided a phone banking option to its customers to register their queries or complaints related to credit cards. If the credit cardholder lost their credit card then they can also use the phone banking method to get their credit card blocked. Get in touch with the bank by calling on toll-free customer care number 1860-120-7777 between 8 a.m. to 8 p.m. and follow the below-given steps.

Step 1: Call on the customer care toll-free number and validate your 4-digit Telephone Identification Number by entering it when asked by the IVR.
Step 2: Follow the further instructions provided by the IVR to block your ICICI Bank Credit Card.

ICICI  Bank Branch:

Customers can visit the nearest bank branch to submit a request to block their credit card. If your credit card is lost or stolen you are required to report the same as soon as possible. Follow these steps to block your credit card;

Step 1: Visit the nearest ICICI Bank branch and take the credit card block application from the counter.
Step 2: Fill the form and submit it to the bank branch.

How to submit an ICICI Bank credit card replacement request?

You can submit the request for ICICI Bank credit card replacement either by calling customer care, visiting the nearest bank branch, through netbanking or by mobile banking. ICICI Bank charges a fee of Rs. 100 for credit card replacement. Follow the steps to submit the credit card replacement request:

Step 1: Log in to your netbanking account either through mobile banking or from ICICI Bank’s official website.
Step 2: Go to customer service and select request service.
Step 3: Select the credit card replacement and follow the instructions to request the card replacement.

On submitting the request you can track your credit card replacement request by calling the customer care helpline number or by visiting the nearest bank branch. You can also track the status through netbanking or phone banking.


You can submit your credit card replacement request using net banking, mobile banking app, and by visiting the bank branch. The bank will send the replacement to your registered mailing address.

Yes, the ICICI  Bank charges a card replacement fee of Rs. 100.

The toll-free customer care number provided by ICICI Bank is 1860-120-7777.

Yes, you can block your credit card temporarily by logging into your netbanking account and click on the ‘manage card’ section.

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