By Divya Shokeen
Updated On October 20, 2021

Federal Bank issues co-branded credit cards in partnership with the State Bank of India. Federal Bank Credit Card Customer Care Number/ Email-ID Apart from credit cards the bank also provides a strong customer support base. Customer care services hold a great significance in building a bank’s goodwill. The Federal Bank strives to provide seamless customer care support services to its customers. Hereunder are the contact details of the Federal Bank’s customer care number and email address.

Federal Bank credit card customer care number

The Federal Bank provides two 24×7 toll-free numbers to its customers to submit credit card complaints. You can call on 1800-425-1199 or on 1800-420-1199 to escalate the complaints.

The customers can also contact the Federal Bank customer care executive from abroad to escalate the complaint. You can call on +91-484-2630995 or on +91-484-2630994. These are the international helpline numbers.

Federal Bank Customer Support Email Address

If you wish to send an email for escalating the credit card complaint, you can get ti touch with the bank’s customer support executive via sending a mail to [email protected].

Write to Federal Bank

The customers can always write a letter to the bank to submit their complaints. The registered office of the Federal Bank is situated in Kerala. Send a written letter to the given address:

Registered Office:
Federal Towers,
P B No. 103, Aluva,
Ernakulam, Kerala- 683101

Federal Bank Grievance Redressal

Level 1: Branch Level

The initial stage is the branch level where you have to escalate the issue for the first time. To get in touch with the bank you can either call, write a mail or send a written letter stating your complaint description. You can also escalate the complaint via Federal Bank’s Online Portal, enter your account number, and click on send OTP, and submit your complaint. The contact details of the Federal Bank are:

Contact Numbers:
For Domestic: 1800-425-1199 / 1800-420-1199 ( 24x7 - Toll Free)
From Overseas: +91-484-2630995 / +91-484-2630994 
Email addresses provided by the Federal Bank:
[email protected]
[email protected]
[email protected]
Send Letter to the Bank’s Address:
Federal Towers,
P B No. 103, Aluva,
Ernakulam, Kerala- 683101

Level 2: Zonal Nodal Officer

If you are not satisfied with the response received from the branch level, you can escalate your complaint before the Zonal Nodal Officer. While getting in touch with the Zonal Nodal Officer you need to provide the complaint reference number, credit card number, name, and address. You can find the contact details of your Zonal Nodal Officer from the Bank’s Official Site.

Level 3: Executive Director and CEO

In case you have not received any satisfactory response front the Zonal Nodal Officer, then you can contact the Executive Director and CEO. Do not forget to provide your name, address, credit card number, complaint reference number, and complaint description. You can connect with the Executive Director and CEO on the following contact details:

Address Executive Director and Cheif Operating Officer (CEO’s Secretariat),
Federal Bank Limited,
Federal Towers, Bank Junction,
Aluva, Kerala - 683101
Email Address [email protected]
Fax +91-484-2626366

Level 4: Managing Director & CEO

After exhausting all the above levels and still with no satisfactory response, then you can get in touch with the Bank’s Managing Director & CEO. Send a written letter mentioning your name, address, credit card number, complaint reference number, and compliant description to the given below address:

The Managing Director & CEO,
The Federal Bank Ltd., Corporate Office,
Federal Towers, Aluva, Kerala, India – 683101

Level 5: Banking Ombudsman

The banking ombudsman scheme has been provided by the Reserve Bank of India to resolve the customer’s complaints as soon as possible. If you do not get any satisfactory response from all the levels of the Federal Bank, then you can get in touch with the banking ombudsman stating your complaint description, complaint reference number, credit card number, name, and address.

FAQs:

Yes, you need to immediately contact the customer care executive on 1800-425-1199/ 1800-420-1199 and report the loss of the card and request to block your credit card.

Yes, you can call on the 24×7 available numbers to know the mini statement of your account.

Yes, you can call on the 24×7 customer care number to know the credit limit of your credit card.

Yes, you can reach out to the bank’s customer support services from abroad also by calling on +91-484-2630995/+91-484-2630994 or by writing an email to [email protected]