Federal Bank Credit Card Customer Care Number/ Email-ID

Federal Bank issues co-branded credit cards in partnership with the State Bank of India. Apart from credit cards the bank also provides a strong customer support base. Customer care services hold a great significance in building a bank’s goodwill. The Federal Bank strives to provide seamless customer care support services to its customers. Hereunder are the contact details of the Federal Bank’s customer care number and email address.

Federal Bank credit card customer care number

The Federal Bank provides two 24×7 toll-free numbers to its customers to submit Federal credit card complaints. You can call on 1800-425-1199 or on 1800-420-1199 to escalate the complaints.

The customers can also contact the Federal Bank customer care executive from abroad to escalate the complaint. You can call on +91-484-2630995 or on +91-484-2630994. These are the international helpline numbers.

Federal Bank Customer Support Email Address

If you wish to send an email for escalating the credit card complaint, you can get in touch with the bank’s customer support executive via sending a mail to [email protected].

Write to Federal Bank

The customers can always write a letter to the bank to submit their complaints. The registered office of the Federal Bank is situated in Kerala. Send a written letter to the given address:

Registered Office:
Federal Towers,
P B No. 103, Aluva,
Ernakulam, Kerala- 683101

Federal Bank Grievance Redressal

Level 1: Branch Level

The initial stage is the branch level where you have to escalate the issue for the first time. To get in touch with the bank you can either call, write a mail or send a written letter stating your complaint description. You can also escalate the complaint via Federal Bank’s Online Portal, enter your account number, and click on send OTP, and submit your complaint. The contact details of the Federal Bank are:

Level 2: Zonal Nodal Officer

If you are not satisfied with the response received from the branch level, you can escalate your complaint before the Zonal Nodal Officer. While getting in touch with the Zonal Nodal Officer you need to provide the complaint reference number, credit card number, name, and address. You can find the contact details of your Zonal Nodal Officer from the Bank’s Official Site.

Level 3: Executive Director and CEO

In case you have not received any satisfactory response front the Zonal Nodal Officer, then you can contact the Executive Director and CEO. Do not forget to provide your name, address, credit card number, complaint reference number, and complaint description. You can connect with the Executive Director and CEO on the following contact details:

Level 4: Managing Director & CEO

After exhausting all the above levels and still with no satisfactory response, then you can get in touch with the Bank’s Managing Director & CEO. Send a written letter mentioning your name, address, credit card number, complaint reference number, and compliant description to the given below address:

The Managing Director & CEO,
The Federal Bank Ltd., Corporate Office,
Federal Towers, Aluva, Kerala, India – 683101

Level 5: Banking Ombudsman

The banking ombudsman scheme has been provided by the Reserve Bank of India to resolve the customer’s complaints as soon as possible. If you do not get any satisfactory response from all the levels of the Federal Bank, then you can get in touch with the banking ombudsman stating your complaint description, complaint reference number, credit card number, name, and address.