By Parul
Updated On August 8, 2022

One should be very careful while using their credit card to make transactions. The customers should be very careful when making a purchase to prevent any kind of misuse. Hence, it is important to block your credit card in case of any loss or theft. There are various methods through which you can simply block your Citibank credit card.
Block Citibank credit card & apply replacement

Different Methods to Block your Citibank Credit Card

The Citibank cardholders can get their credit card blocked without any hassle. The customer can use the following methods mentioned below to block your Citibank credit card.

  • Through Internet Banking
  • Through Mobile Banking
  • Through Phone Banking
  • Through Branch Visit


Through Internet Banking: Citibank customers can use netbanking to block their credit cards in case of loss/theft/misuse. The customer needs to register with netbanking to access their credit card account. Below are stated instructions you can follow to block your Citibank credit card.

Step 1: To get started visit the Citibank netbanking portal here
Step 2: Hover to the top right-hand side and click on Login Now button
Step 3: You shall be redirected to a new page where you need to enter your User Id and password
Step 4: You shall find the “Replace My Card” option on the service center page
Step 5: Then, you shall receive an OTP sent on your registered mobile number
Step 6: Press the continue button and choose your credit card
Step 7:  Specify your reason and Click to Submit your Request
Step 8: Check the terms and conditions box and click the confirm button

The bank shall issue a replacement card at your registered address after your card blocking request has been processed.

Through Mobile Banking: The customers can also use mobile banking to access their credit card account and request card block. Below are stated ways in which you can block your Citibank credit card.

Step 1: Firstly, you need to download the Citibank mobile app from Google Playstore or the App store
Step 2: Log in to your account using your valid credentials
Step 3: Go to the ‘Credit Cards’ section
Step 4: You will be able to locate the block credit card option. You can also request a new card using the mobile app

Through Phone Banking: Citibank customers can request card block on their credit card by calling these toll-free helpline numbers provided at 1800 267 2425 or +91 22 4955 2425 to block their credit card. You will be required to mention your credit card details to the bank executive. The executive shall authenticate your account and block your Citibank credit. The bank shall issue a replacement card to the customer.

Through Branch Visit:  Citibank customers can make the branch visit to block their Citibank credit card. The customers shall be required to fill and submit an application form to request a card block. You shall be required to mention your credit card details with the executive. The executive shall authenticate the details provided by the customer and block the credit card. The card shall be issued to the customer.


No, the credit card account does not get closed once it gets blocked by the bank.

The bank charges customers a fee of Rs 100 on card replacement

Yes, you can block your Citibank credit card temporarily by logging into your netbanking account.

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