On 13th July 2024, HDFC, India’s largest private bank, will undergo a system upgrade. This will cause disruptions in services for HDFC Bank customers as the Core Banking System (CBS) of the bank will be shifted to a newly engineered advanced platform. The update will commence at 3:00 AM on Saturday and is expected to last for approximately 14 hours. The bank has strategically chosen to carry out this upgrade on a second Saturday to minimize the inconvenience to its customers. HDFC Credit Cards shall largely not be affected by this update/migration of services.

When shall this scheduled upgrade take place?

  • Start: 3.00 AM on Saturday, 13th July 2024
  • End: 4.30 PM on Saturday, 13th July 2024

HDFC Bank Service Interruptions on July 13

The following banking services shall be available.

Services Available Details
Net & Mobile Banking UPI: Customers can continue to use the service. However, it will be unavailable from 3:00 AM to 3:45 AM and from 9:30 AM to 12:45 PM on Saturday, 13th July 2024

Bill Payments: New billers can be added, and existing billers can be viewed

Demat, Cards, and Loans: Only view services

All Net Banking & Mobile Banking services will not be available from 3:00 AM to 4.30 PM except for a few services mentioned above.

Cash Withdrawal: Debit and Credit Cards Customers can continue withdrawing cash from any ATM using their HDFC Bank debit card (up to a restricted amount) or credit card. The account balance displayed will be as of 7:30 PM on Friday, 12th July 2024
Shop & Pay: Debit Cards, Credit Cards and UPI At Stores: Customers can continue to use their HDFC Bank debit card (up to a restricted amount) or credit card on swipe machines.

Online: Customers can make seamless online purchases with their HDFC Bank debit card (up to a restricted amount)  & credit card.

UPI: Customers can continue to use the service. However, it will be unavailable from 3:00 AM to 3:45 AM and from 9:30 AM to 12:45 PM on Saturday, 13th July 2024

Card Management Customers can continue to report their card as lost or stolen, reset their PIN, and perform other card-related activities.
Merchant Payments Merchants can continue to receive payments via cards, but updates to the account for the previous day’s payments will be available post-upgrade completion.

HDFC Bank Service Interruptions on July 13 Due to Core Update

Bottom Line

If you have any important business to conduct, please ensure that you complete it before July 13th or wait until Sunday to do so, as many bank services will be affected. The upgrade to the new next-generation platform will offer better services to HDFC customers, including faster service and improved reliability. The bank has informed its customers in advance and has scheduled the times to minimize the inconvenience they face.

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