Axis Bank and Citi customers will face service interruptions in July. These outages will affect various banking services offered by Axis. This is due to the fact that Citi and Axis Bank are merging. Banking services will be paused for a brief period of time, and the Bank has done well in informing its customers beforehand. The merger of Axis and Citi shall be complete by 15th July 2024. Those looking to make credit card bill repayments via NEFT/RTGS using Axis Bank IFSC UTIB0000400 can do so without interruption. Let’s review all the details regarding this service outage. Axis Bank Scheduled Service Interruptions

Service Interruptions for Citi Debit and Credit Cards

While services through Citibank Online, Citi Mobile App, and CitiPhone may be affected, you can still access these services via phone banking or branches without any interruptions until further notice. You can also continue to report lost or stolen cards for blocking even after July 8, 2024. However, if you need a reissued or replacement card, please contact Axis Bank after July 15, 2024.

Services Paused From
Redeem Rewards (Miles Transfer, Adjust Points Towards Card Outstanding, Catalog) 12 AM, 6th July 2024
Apply for a New Loan and/or Top-up Loan on a Credit Card
Pay Credit Card Bill via IVR
Bill Pay – Add New Billers, Pay Bills Towards Registered Billers
Pre-Closure of Loan on Credit Card via Online Portals**
Avail Merchant EMIs; Convert Outstanding Credit Card Balance or Transactions to EMIs 12 AM, 9th July 2024
Pay Credit Card Bill Via Cheques and E-Pay
Re-Issue/Replace Card
Refund Credit Balance for Credit Cards at Branches and Phone Banking

The complete details regarding service interruptions have been uploaded on the official website by Axis Bank.

Other Services That Shall Be Affected

Services Paused From
Order Demand Drafts 12 AM, 9th July 2024
Book a New Recurring Deposit Online
International Fund Transfers
Remit Taxes Online
Make Payments to Brokers
Pre-Payment of Loans

Axis Bank Scheduled Service Interruptions

Bottom Line

The merger between Axis Bank and Citi Bank India has been anticipated for a long time. Axis Bank has now provided detailed information about the migration process, including details for new Axis Credit Cards, which shall be provided in replacement for Citi Credit Cards. As a result of this migration, there will be a temporary disruption of services. During this time, important tasks such as blocking a card can be done through phone banking services. Those who wish to avail of any of the above-mentioned services should do so before 6th July or wait till services are resumed.

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